Category: Automate Support
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Good Customer Service Means Good Communication Skills
The title of this entry should be a no-brainer, but you wouldn’t believe how often good communication skills are overlooked. An employee will say one thing to a customer, and actually mean another. This can lead to a number of customer service mishaps, including lost sales, lost business and a diminishing bottom line—and no one…
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Using Customer Service As a Marketing Tool
In this age of social media marketing and other forms of internet-based advertising, it’s hard to forget the importance of word of mouth in promoting or business or organization, but it’s still important, maybe even more so in the digital age. Whereas before, people would tell a friend about a business in person, now they…
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More Great Social Media Customer Service Tips
As we mentioned in an earlier blog post, social media has become the new norm when providing customer service. This can take the form of a Facebook page, or a Twitter feed. It’s not unusual for customers to come to these pages and feeds with issues they’re having with a businesses’ products and services. The…
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Going Above and Beyond During the Customer Experiences
Delivering great customer service should be your number one priority, and there are many ways to accomplish this. If you’re reading this blog, you probably have found many good tips on how to provide excellent customer service to your clients. But as the markets become more competitive, it’s become imperative that the service you provide…
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Using Social Media to Handle the Customer Experience
Social media has become the new norm for businesses. It seems as if every business has a Facebook page, and many have a Twitter feed. Then there are all the buttons on a business’ page asking you to like the product, or the business themselves, on a social media platform. Businesses use social media to…
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How to Maintain A Positive Attitude Towards Complaints
An inevitable aspect of the customer experience are customer complaints. These won’t necessarily take the form of angry, irate customers foaming at the mouth over a broken appliance, or being overcharged a few cents on a product. Sometimes the customer will approach you in a rational fashion. They will be understandably upset or distressed, but…
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Using Active Listening to Provide Excellent Customer Service
Photo by Polina Zimmerman Part of providing excellent customer service involves listening to customers and understanding their needs and wants. One of the best ways to facilitate good customer service is to implement active listening in your customer service experience. It’s common in many businesses and organizations to use a script in addressing customer service…
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The Five P’s of Excellent Customer Service
It seems like every business and organization has their own individual method of delivering excellent customer service, each with their own acronyms and unique names. However, there are a few methods that are common and universal to all businesses, one of which is the 5 P’s. Pairing proven frameworks like the 5 P’s with interactive…
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Why Does My Small Business Need CRM?
CRM—it’s a term a lot of businesses owners, from organizations of all sizes, hear these days, but what exactly is it? And how does it benefit a business’ or organization’s customer experience? This article will look at what CRM software is and how to use it effectively in business. Yonyx enables organizations to create decision…
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Going the Extra Mile in Customer Service
It goes without saying that good customer service is essential—businesses wouldn’t survive without it. Many businesses provide excellent service to their customer base, but some take the customer experience to a whole new level. They go the extra mile for their customers, and this article will look at ways your business can do this. Yonyx…
