Category: Automate Support

[img src=”https://corp.yonyx.com/wp-content/uploads/2013/10/lottocover.png” width=”” height=”” align=”default”] Apple has scheduled another product event tomorrow – and the blogosphere is brimming with speculation of all that will be announced. We have folks who claim to have “reliable” sources – and those simply regurgitating what others have speculated! I don’t claim to have any direct knowledge, nor direct sources…

The Niche of Different Customers in Business

Oct 21, 2013

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No one is perfect and thus wherever you go, you encounter good as well as bad. There are good and bad customers with whom you have to deal with. With this in mind, most companies gear their social CRM and creative customer support towards both good and bad customers. However, most organizations commit this mistake…

Automated Support Has a Class of its Own

Oct 20, 2013

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Many businesses utilize different sets of techniques in order to build a loyal client base. One of the techniques used today is called – automated support. This method utilizes a comprehensive database divided into selections or items and structured within an interactive decision tree. Yonyx enables organizations to create decision tree driven interactive guides for…

Spread Your Policy and Enhance Your Social CRM

Oct 20, 2013

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in Automate Support, CRM, Customer Support, Troubleshooting

Finally, you have done what a successful business organization craves. You have put all your efforts and have created a new customer service policy, which everyone can now follow. This customer service policy will equally promote customer retention by giving them the best customer experience and social CRM along with creative customer support. Your wisely…

Returning Customers Should be Given Priority Over Others

Oct 20, 2013

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A number of companies make a recurring mistake and put all their efforts in pleasing the wrong type of customers; new customers but why do we assume that attracting the new customers is a mistake? Perhaps it is not bad to focus on the new customers but it is also important to understand that the…

Boost Productivity by Implementing Automated Support

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Automated support is often viewed as something that eliminates the personal touch between company and client relationships. However, this only happens when other channels have been cut off, as well. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. Channels like social media…

Automated Support Yields Positive Customer Experience

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Delivering excellent service can sometimes be achieved by automated support, which could also yield positive customer experience. The reason behind this is simple – availability. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. Automated support is always available provided that detailed knowledgebase is kept updated.…

Loyal Customers Must be at Priority When Conducting Business

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Quite obviously, different customers visit your company or business with different requirements. According to the mindset many organizations, the focus should be on attaining new customers. However, it is an extremely wrong prospect. Regardless of the type of business you are running, you must concentrate on developing a phenomenal customer experience for the returning or…

Deliverables, Essential of an Optimum Business

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