Category: Automate Support
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Useful Knowledgebase Your Customers Can Access 24/7
Nobody can please everyone and as a company owner you’re not an exception. There will be occasional complaints from several customers but this does not mean you’re not doing good business. If several customers have similar complaints about your product or service, it is not practical to have them all call customer support. The best…
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Automated Support, Never Underestimate Analytics
A company that focuses on customer experience and communication engagements must not underestimate the power of analytics. If your customer support is reinforced with automated support, you should regularly evaluate and assess the data collected in the platform. This ensures that the process is not only working but allows room for improvements as well. Yonyx…
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Automated Support Your Company Can Be Proud Of
If you’re a company owner and has personally supervised the customer support department, have you ever had the experience where customer issues are redundant, repetitive and just plain trivial? How do you eliminate this without compromising on customer support? The answer lies on – automated support. Yonyx enables organizations to create multi-media flowcharts that replace…
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Two Easy Steps to the Top
The most common aspect of your business that can make or break a relationship with a customer is the quality of your customer service and the customer experience they provide. Very few companies provide a unique good or service, and as such, customers can easily switch between the companies if they are not satisfied with…
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Training the Customer Service Troops
If you wish for your customers to keep returning to your business, then you need to have creative customer support working towards all aspects that deal with customers. This includes creating a good customer experience, excellent social CRM, and much more. All of this will be for not though, if your staff are not equipped…
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How to Provide Exceptional Service with Automated Support?
Many companies think that whenever the word “simple” is involved it usually doesn’t mean easy. With automated support, the opposite is true because simple just means as easy a few clicks of the mouse. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive…
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The Two Sides of Customer Service
While it may seem like customer service is just a method for companies to assist customers with their acquired product or service, it is actually a lot more than that, and even then that is only half of what customer service is all about. It is about the entire customer experience, between the actual purchases…
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The Many Faces of Customer Service
There is definitely so much more to customer service and providing the ultimate customer experience than many think. Most people believe that customer service amounts to just the physical department found within stores, but they could not any more wrong. Customer service begins when the customer first interacts with your product. That can be due…
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Writing Up a New Customer Service Policy
If you desire to have the best customer experience possible, then you need to have an efficient customer service policy written up. While that may seem like a tricky thing to come up with, the actual reality is that you need it in order to have a successful business. Besides, it really is not that…
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How to Grow Your Online Customer Base
The online medium has enabled business to improve greatly. This current technology has provided business with a medium to reach out to their customers easily. Many people can’t wait to log in to their accounts and see what’s new. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for…