Category: Automate Support

There’s a lot of talk about businesses. Some popular topics include attracting and maintaining customers and managing funds well. With so much chatter, it’s hard to keep the facts and myths separate. A big problem that many business owners, especially small business owners, face is deciding how much money to invest into customer service. Many…

Although customer service is traditionally thought of from a business perspective, it actually has another meaning. Customer service can be thought of in two ways: as a business term or as a philosophical concept. It’s beneficial to learn both definitions. Both of these definitions will be explored below. Customer Service as a Philosophical Concept Customer…

Never make promises that you can’t keep. This is especially important to remember if you’re a customer service representative or business owner. If you promise your customers something and fail to deliver, you won’t be able to establish trust with your customers, and trust is essential to maintaining their business.  For example, if you say…

Most customer service exists in the retail, recreation, or hospitality business. However, many people from other fields could also benefit from a customer service apprenticeship. A customer service apprenticeship can teach you new techniques and skills that you can use to increase the quality of customer service that you provide. The skills that you learn…

The economy isn’t doing too hot in the United States or the European Union. When the economy isn’t doing well, there’s a lot of uncertainty that makes owning a business more difficult. No one likes to deal with business problems resulting from a poor economy, but they have to be addressed. These problems can’t be…

It’s very tempting to devote a lot of your time to attracting new customers. New customers are easy to bring in if you know what you’re doing. However, businesses should focus their attention on maintaining the customers that they have, because loyal customers bring most businesses more revenue than new customers do. So, how do…

If you treat your customers poorly, you may soon find yourself without a business. Offering high quality customer service is essential to a business’s success. So, what traits and skills are desirable for your customer service representatives to have? Basic listening, speaking, and writing skills are a must. Also, an employee must have strong social…

If you offer good customer service, your customers are bound to be satisfied. You can get an idea of whether your customers are satisfied by looking at what they say on your social media pages or by administering a customer feedback survey. Even if you offer the best prices for your products and services, if…

To run a business well, you need to be able to balance between bringing new customers in and keeping old customers around. Your loyal customers need to see high quality, courteous, professional customer service to maintain their support. Besides new and loyal customers, there’s another customer type to look out for – the need-based customer.…

Sometimes you can be the metaphorical blind man making the conclusion that an elephant is hairy since you’re grabbing onto its tail. What are the things you can do to ensure that you get your customer service concept right the first time around? Well first of all, you better know your customer pretty well! However,…