Category: CRM

Currently every operation in a company is being automated. The automation has started with the customer service department. Since the customer service portrays the image of a company, installation of helpdesk software would help to streamline the department. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self…

People say that running a company is one of the most challenging things. But what about handling dissatisfied customers? Customers are the main assets to a business, make them happy and they will remain loyal. Since customers tastes and preferences vary, at some point you will encounter dissatisfied customers. These are customers who were totally…

When thinking of what help desk system can do to your business, you need to consider help desk tools first. The help desk tools are the determining factor whether to succeed or not. And if tools are not used effectively, your company is doomed to fail. Therefore when investing in a help desk system, tools…

Implementation of a help desk system means a lot to a business. A company using the helpdesk software to boost its operations can attest to this. Besides, the benefit a company encounters starting from excellent customer support is amazing. But this does not come easy; a company has to enact the best help desk practices…

Many businesses strive to achieve customer service at all costs. We have some that will try to implement all the possible strategies but end up failing. Perhaps there is something they are not getting it right. There is more to customer service including total engagement. Enacting a means through which customers can be able to…

Memorable experiences are crucial to keeping customers from switching to your competitor. Customers become loyal to a brand that meets it needs and leaves them with memories once they step out of that door. It is therefore the business that needs to choose between keeping customers and giving them to competitors. Yonyx enables organizations to…

The level of understanding a point varies from one person to another. If you are running a business, you have to recognize that customer understanding is very important. Besides, understanding each other is what makes a business successful. You will provide what is relevant and continue to keep your customer as long as it takes.…