Category: CRM
-
Social CRM Gets Business Operating Seamlessly
There are a lot of aspects that you as a business owner must think about in order for the company to grow. Of these aspects, CRM is perhaps the most flexible system that can be integrated to other core business operations like customer support and social media. In fact, combining social media and CRM can…
-
4 Tips For Premier Social Customer Care
Social customer care actually succeeds. In the beginning people find it challenging but once you pass this step it becomes fun. Here are some of the tips that can help you deliver excellent social customer care. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Concentrate…
-
4 Things That Lead To Success With Your CRM
Implementing a CRM strategy for companies can seem the solution. The functionality rate of your CRM is the most significant factor you should look at. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Here are the factors that will ensure success with your CRM. CRM…
-
Hiring Only the Best Customer Service Agents
You’re a manager of a large company with an excellent reputation for customer service, and you want to uphold that reputation. You obviously know that your agents are the lifeblood of your operations, for without them, you would have no customers and no sales. So how do you go about hiring and training excellent customer…
-
Getting Your Business Started on Social Media Platforms
Social media platforms are rapidly becoming the new standard in businesses handling of the customer experience. Sites such as Facebook, Twitter, Instagram and Google Plus offer many great features that can enhance your customer service. Let’s take a quick look at each. By now, you’re probably familiar with Twitter and Facebook, so we’ll keep it…
-
How CRM Affect the Overall Customer Retention Rate
How can you retain customers and how can you maintain high levels of customer retention rates? This is one of the goals of customer relationship management or CRM. In order to keep customers loyal to your brand, you need to know what they require from you and what they think you should have. Yonyx enables…
-
When Customer Support Fails Everything Else Fails
Everybody knows that customer support is crucial to business success. In fact, it is the core operation in business that allows you to establish lasting relationships and acquire new customers. It is one of the key departments of a business that provides a pillar of support. Yonyx enables organizations to create multi-media flowcharts that provide…
-
How Social CRM Can Improve Service Quality
The quality of a service you give to your customers is very important. It can cost your reputation and build your company to greater lengths. Unlike customer service, service quality is a long time aspect. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Many customers…
-
Handling the Customer Experience on Social Media: Twitter
Since the internet began, people ranging from everyday Joes to celebrities, shared their thoughts and feelings through various blogging sites, such as Blogspot, Live Journal and Diary Land. Then came Twitter, and changed the blogging game forever. In the past, blog posts could actually be mini dissertations, but Twitter forces you to say what you…
-
Customer Support, Why Customers Don’t Come Back?
Have you ever asked yourself how efficient your customer support is? As you get too busy gathering information about your customers, you tend to forget that the data needs to be analyzed and interpreted in a way that you would understand whether your business is doing well. Yonyx enables organizations to create multi-media flowcharts that…