Category: CRM

  • How You Can Use Social Media For Customer Service

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    Keith Fuchs
    in

    Social media channels work best for business start-ups. This is because of the efficiency, convenience and affordability that are experienced when using social media as a tool for customer service. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Here is how a small business can…

  • Why Customer Experience Should be your #1 Goal

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    Keith Fuchs
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    Customer experience is everything in a business. A while back the power of customer experience has been underestimated and ignored by most companies. However not all companies have thrown customer experience to the bin. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. There are a…

  • Handling Customer Experience Issues Via Social Media: Facebook

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    Keith Fuchs
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    The past ten years have seen an explosion in the number of social media platforms, such as Twitter, Google Plus, LinkedIn and the ever ubiquitous Facebook. As these platforms have grown in popularity, businesses have migrated aspects of their customer experience to them. These social media sites allows interaction between customers and businesses in ways…

  • Just What Exactly is Good Customer Service?

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    Keith Fuchs
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    This blog is devoted to helping you and your company sharpen your customer service skills. We talk a lot about empathy, and positive language, as well as various other skills needed to excel in the highly competitive customer experience arena. But let’s step back for a moment, and get back to basics, by asking ourselves…

  • Strategies of Customer Support Improve Customer Experience

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    Keith Fuchs
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    It is not easy to run a business – there are many aspects you need to consider and things you need to implement. The only way to achieve positive customer experience is to make sure you have the right customer support. Here are basic things you need to understand: Yonyx enables organizations to create multi-media…

  • What is CRM? How Can It Help Me?

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    Keith Fuchs
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    In the realm of customer service, there is a seemingly infinite parade of acronyms floating around, and CRM is the latest in a long series of them. Yet—what is it exactly? How do businesses use it, and most importantly, how can you profit from it? CRM is short for Customer Resource Management, and there are…

  • Three Things To Look For in a CRM For Your Business

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    Keith Fuchs
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    CRM is one of the tools that can make your small business grow within a short spun of time. Many businesses have switched to using CRM programs because of the benefits they bring. It does not matter how your small business is performing. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting…

  • Handling Customer Service Issues Via Social Media

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    Keith Fuchs
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    We’ve talked about the various channels available to handle issues related to the customer experience: email and support tickets, chat and the old stand-by: the telephone. Another that has gained in popularity over the past few years have been social media platforms such as Facebook, Twitter and Google Plus. These sites offer new challenges and…

  • CRM Could Mean Customer Retention Management

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    Keith Fuchs
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    When running a business, there are various terms that you need to know and understand. “CRM or customer relationship management” and “customer retention” are two classic examples. However, these two terms could overlap because of close relationship between the two in terms of function. Yonyx enables organizations to create multi-media flowcharts that provide customers an…

  • 3 Ways to deal with unhappy customers

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    Keith Fuchs
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    Customers have different expectations once they purchase a product or service from you. There are customers that will be satisfied by the product and what it has done to them. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. There is another group that will be…