Category: CRM
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The 3 Biggest CRM Blunders You Should Never Make
Customer relationship management is one of the fastest growing sectors of enterprise. Although this drive is rapidly pushed because of the current demanding customers and technology changes, it’s a drive whose urgency is long overdue. In all CRM drives you’re pushing in your company, watch out for this blunders you’re susceptible to. Choosing CRM solutions…
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The Evolution of Social CRM
Customer relationship management (CRM) is one of the fastest changing faces of business. How businesses treat and associate with their customers has changed in many ways in the last decade- one of them being the rise and rise of social CRM. But, why has customer relations management taken a social angle? First, the technological changes…
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How to Humanize Customer Support
The missing link in many company customer support services is the lack of a human connection. For them, customer service is a physical association in the least, that it doesn’t deserve much human investment. This is just not true. Research has shown that customers are vulnerable to businesses which humanize support. Here is how to…
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The Dummies Guide to Self Service Information
Everyone has to start somewhere in whatever they’re doing- customer service included. Serving self service information is one of the fastest rising ways of serving customers online. Research has shown that serving self service information to customers is not only time saving, but also good for keeping them happy. Keeping customers happy is also good…
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Why Big Data And Self Service Go Together
Many companies have stuck with the old ways of running customer service because telephones, emails, and postage are the common ways they use to communicate with their customers. Truth is, although some of these companies may still be relevant in their market place, or even appear successful as far as customer satisfaction is concerned- what…
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Understanding Customer Relationship Management
Customer relationship management (CRM) refers to a set of procedures organizations use to not only record and organize customer relations, but also systemize and scale them for growth. CRM cuts across different cadres and groups-most of them touching on customer service, sales, invoices, call ins and so forth. If a business is able to understand…
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How to Make the Most Out of Your CRM System
Once you’ve successfully implemented your CRM system, the next thing you should focus on is how to make the most out of the system. Here are some tips you can follow: Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. Train Your Staff…
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Three Top Reasons Why Customers Rule The Ecosystem
The way businesses run their affairs has been changing rapidly over the past few years- especially where customers are concerned. However, one thing has remained comfortably unchanged, or constant- the immense power of the customer. There is no enterprise that can survive the market forced without the customer. This was not the case a few…
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How to Know You have the Right CRM System
Have you implemented a CRM system for your company? If so, is it even the right one? Here are the indicators that you have the right CRM system: Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service. Meets Your Budget Requirements It…
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Social CRM Demystified For The Enterprise
In recent years, social media and real time web technologies have changed how businesses and their customers communicate. Customers and enterprises can now communicate and coalesce more openly and simply. It’s to no surprise that the points of views, chats and opinions of customers and enterprises are in the public domain. As a business, this…