Category: Customer Self Service
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Computer Installation Guides Significantly Improve Customer Loyalty
If you want to stay ahead of the game, a software company will benefit much from a computer installation guide – which is an alternative means of providing customer support. This significantly increases customer loyalty in folds. The computer installation guide is just one of the options allowing your customers to do their own troubleshooting.…
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Interactive User Guide | Create RSS Widget Feed on My Site
What is RSS? RSS refers to “really simple syndication.” It allows you to publish and collect content automatically. There is no need to call for customer support if you are just going to create an RSS widget feed in your site. You can set up an RSS feed widget an interactive user guide in no…
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Interactive Installation Handbook Configures Cisco VPN on Windows 8
An interactive installation handbook can help configure Cisco VPN on Windows 8. A Cisco VPN is a program that allow computers to access a virtual private network. It also allows users within that VPN to access the available resources within that private network on remote locations. The interactive installation handbook can take you through a…
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Installation Manual Software to Add Printers and Devices to PC
If you provide in-house IT support, one of the common issues is adding printers and devices to a machine. The easiest way to do this without calling for professional help is through using installation manual software. The software can give you a walk-through the installation process. Simple problems or issues like this can be easily…
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How To Make Your Website Intelligent Human Interactions Ready
If you run an online business, thinking about the human interaction thereof is of utmost importance. Your website should have a human friendly user interaction capacity, fun to engage with and highly interactive. Here are a few things you should have in mind when considering intelligent human interactions. Yonyx enables organizations to create decision tree…
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User Troubleshooting Manual to Deal with Failure to Logon Windows
Failure to login Windows profile is one of the simplest, most common and repetitive problems your customers may be having. Instead of getting high numbers of calls from these customers, why don’t you setup a support alternative – user troubleshooting manual? Often, corrupt user profiles are frustrating but relatively common for Windows. Your customer support…
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Getting Rid of Modem Hardware Issues via User Troubleshooting Software
When you’re going have to deal with modem hardware issues, it can become annoying yet it is almost part of everybody’s life. Most of us have to go through these annoying troubleshooting challenges. But, before you make that customer support call and wait for the next available representative, you can try utilizing the user troubleshooting…
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Resolving IP Address Conflicting Issues via User Troubleshooting FAQ
Time and again, IP address conflicting issues may be encountered and while they are temporary – you can’t always expect for them to resolve on their own. So, how do you resolve this IP conflicts using the user troubleshooting FAQ? Imagine the following scenario – you sit in front of your computer and without a…
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User FAQ Software to Deal with Speed and Performance Issues
There is nothing more frustrating for customers than to deal with speed and performance issues of their network. By far, this is the most common problem that customers face today. What’s the best way to offer customer support to this type of repetitive problem? The answer lies in the way your company is able to…
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Effective Ways To Have The Best Customer Decision Trees Work For You
Making decision trees is not an easy task for many. Some people feel the pinch of creating one to the extent they keep using old decision trees to make decisions that affect customers- who have changed. In this article, you’ll learn two main strategies you should use to come up with the best customer…