Category: Customer Self Service
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Customer Experience | Understanding Where the Customers are at
Your approach to understanding where the customers are at is crucial in determining both the customer’s perspective and opinion. This enables your company to know whether you have met every reaction and need, which could result to gaining a positive customer experience. Where your customers are at has significant impact on all your business processes…
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How Your Business Can Master Your Online Customer Experience
As the world becomes more device driven, consumers now interact with their favorite brands at various stages of the buying cycle than long ago. But whether they’re simply researching on search engines, comparing products with others, etc. you can bet that your customers are sharing their experiences with others on social media. Yonyx enables organizations…
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How to Use Surveys to Better Understand the Customer Experience
In order to improve the customer experience, you have to understand it first. Using customer satisfaction surveys is a great way to assess how your customer support is working and where you can make positive changes. If you avail the services of a customer support analyst, he or she will start by analyzing customer surveys.…
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How Using a WYSIWYG Editor Adds Clarity to Your Decision Tree
Even if you are not an expert at computer programming, you can add vibrant multimedia assets to your decision tree to make the troubleshooting process clearer for your customers. A picture is worth a thousand words and that’s exactly what you can add when you use a WYSIWYG editor as you create your decision tree.…
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Use The Power Of Social Media To Serve Your Social Customers Today
There are pretty impressive figures and statistics talking about the rise of social media in people’s social lives. Nearly 40% of the whole world is connected on social media, and most of them spend billions of minutes messing around from one social media platform to the other. As a forward thinking business, this is good…
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How to Make the Most Out of Your Newly Implemented Social CRM
Many companies today face the challenge of becoming customer-focused rather than product-focused. With the introduction of social CRM into the system, this has become a lot easier and more convenient. In the absence of internal processes that may hamper such growth, the transition can be quite automatic. Yonyx enables organizations to create decision tree driven…
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Why An Interactive Decision Tree Is Better Than a Traditional F.A.Q.
The interactive decision tree is a vital tool in the arena of automated support systems. Companies are striving to offer a better customer experience by implementing creative customer support systems. The interactive decision tree takes care of everything by providing a self-service platform to the customers to access 24/7. Related Article: How decision tree driven…
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Enhance Your Chance in Obtaining Success by Using Social CRM
All companies are trying to implement social CRM today. This is not only because it is an ongoing trend but also because it can be deployed to add value to a company. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. However, the…
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Importance of 24/7 Chat Support For Decision Tree Troubleshooting
As customers move through a decision tree while troubleshooting a problem, they may have questions about a particular step or get to the end without a solution. To provide the best customer experience possible, offer to communicate with the customer every step of the way through an online chat available 24/7. Yonyx enables organizations to…
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How To Better the Customer Experience Through Automated Support
Businesses are embracing the latest technology to enhance the customer experience and gain an edge on the competition. Automated support is a creative customer support system that delivers a better customer experience by guaranteeing flexibility and 24/7 access to the support knowledgebase. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or…