Category: Customer Self Service
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How Does Improving Customer Support Via Social CRM Increase Profits?
Social CRM seems to be the new buzzword for business and marketing in 2014 and with good reason. When you take advantage of the creative customer support possible through social media networks, you won’t just have more satisfied customers, you’ll increase your profits as well. Yonyx enables organizations to create decision tree driven interactive guides…
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Attributes To Look For In A Customer Support Analyst For Social CRM
Hiring a customer support analyst is a smart way to enhance the customer experience, especially when it comes to social CRM. Though you may have valuable insights to share, it’s best to leave such things as a decision tree that accurately reflects the customer experience to the experts. Yonyx enables organizations to create decision tree…
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Using a Strategic Approach in Achieving a Better Customer Experience
There are various ways a company can achieve a better customer experience. Many successful companies, however, use a strategic approach to make necessary improvements so that the business can operate seamlessly and conveniently. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. A strategic approach is…
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Benefits of Using Social CRM to Enhance the Customer Experience
The customer experience can be greatly improved by engaging with your customers using social CRM tools. With more customers relying on social media to connect with businesses than ever before, your company needs to join the conversation to reap the benefits. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to…
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How to Determine Common Problems of the Customer Experience
When a customer support analyst begins a decision tree, the first thing to figure out is what problems your customers are likely to experience that lead to an issue requiring customer service. During the brainstorming process of developing creative customer support, you should focus on a few key areas to determine what the common problems…
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Customer Experience | The Key is Meeting Customer Requirements
Every industry is unique but the bottom line will always be the “customer.” When you manufacture products, you are not creating them at random. You create them according to the industry that you belong. From the manufacturing period, you try to establish it in the market. Yonyx enables organizations to create multi-media flowcharts that provide…
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Customer Experience is More Than Just Statistics and Analytics
Wise organizations realize that achieving a positive customer experience is more than just looking at statistics and analytics. There is more to answering more calls or catering to the needs of several customers at once. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. Sure, you’ve…
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Your Business Design Brings Colors to Customer Experience
Before you setup your business and before you implement your plans, you must have a business design – a pilot model that represents your brand, your customers and the entire company. A good business design must have the following characteristics: It must represent the customer segment. Business designs are more than just creating a random…
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Transforming Customer Experience from the Inside Out
It is important that you trust your customers before they can learn how to trust you. You have to clarify their needs and make your decisions based on these needs. Rather than focusing yourself on selling, you should focus on helping customers buy the things they need. Yonyx enables organizations to create decision tree driven…
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Consider the Advocacy Factor in a Positive Customer Experience
In order to achieve a positive customer experience, it takes more than just excellence in financial performance. In fact, it has little – if not nothing – to do with it. Customers who switch from one brand to another would either express satisfaction or frustration with the previous brand and it is not because of…