Category: Customer Self Service
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Getting Your Concept Service Right
Sometimes you can be the metaphorical blind man making the conclusion that an elephant is hairy since you’re grabbing onto its tail. What are the things you can do to ensure that you get your customer service concept right the first time around? Well first of all, you better know your customer pretty well! However,…
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Essential Elements for Your Business Concept
Here is a short list of things that is necessary for creating an effective and powerful business concept (whether it be for a service or a product): FEATURES: When we use the word features, we mean the words we use to help describe the benefits and specifications of your product or service. It’s important to…
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Defining Your Service Concept
Nothing is more difficult and painful for a manager of products than when they see one of their products or services that just doesn’t seem to be taking off—it’s slowly (or quickly) dying. In this instance, you should have noticed the warning signs that things were going terribly wrong. Sadly, if you’ve recently started a…
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How to Humanize Customer Support
The missing link in many company customer support services is the lack of a human connection. For them, customer service is a physical association in the least, that it doesn’t deserve much human investment. This is just not true. Research has shown that customers are vulnerable to businesses which humanize support. Here is how to…
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Envisioning a Business Brand
A product or service brand refers to the official and formal name that you plan on selling your product or service under. Normally, this is called a product or service brand in today’s market. It’s always important that you decide on a name that is good for helping your customers remember what products or services…
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Defining a Product or Service
The term deliverables refers to the items or parts of an item that must actually physically be given to your customers. It’s always important to keep in mind that deliverables should commemorate the beginning and also the end of the delivery of your item, product, or service. Deliverables can be anything from a sales receipt,…
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How To Create Lasting Impressions On Your Customers
Most people give a lot of attention to first impressions. In fact, there is an old saying which states; “you never have a second chance with first impressions”- which is a good thing. First impressions set the tempo and speed of what will happen. For your business, customer care is better off started on a…
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39 Planning and Implementing Your New Customer Service Program
Once you have a solid customer service policy in place, it’s time to implement this exciting new program company-wide! This process is most commonly known as a roll out. Most of the time, a roll out involves gathering your shareholders and employees and announcing the official arrival of your new policy. Lots of times businesses…
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What is Your Business Process?
What can you do to learn more about and improve your business processes? Normally, we go through these routines without even thinking about what we’re doing or how it’s done. What’s the main reason for this ineffective behavior? It’s simply because that’s always the way it’s been done. To help continue this process in the…
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How Employees Benefit From Self Service Information
Businesses wrongly assume that only customers benefit when self service is the default customer support strategy. Truth is, employees also benefit from the deployment of customer self service strategies like the publishing self service information online. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a…