Category: Customer Self Service
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How to Use a Landing Page for Decision Tree Driven Computer Guides
You can publish your decision tree driven computer guide on your website, via a Yonyx catalog or on a dedicated landing page. Creating a landing page that is completely focused on customer support helps customers find the information they need when installing or troubleshooting. Yonyx enables organizations to create decision tree driven interactive guides for…
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Interactive Telecom Troubleshooting FAQ Helps Users Connect Devices
As consumers in the telecom sector realize the capabilities of connecting devices together, a number of troubleshooting issues are inevitable. To make the process understandable for even the most computer illiterate, offer an interactive telecom troubleshooting FAQ. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.…
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Why Your Business Should Have A Helpdesk Integrated Software
Have you been operating under traditional customer service strategies? It’s for a fact that these strategies have cost you a lot while you have no returns to report. Helpdesk integrated software is an automated support system. The current successful companies have embraced helpdesk integrated and have encountered the following benefits. Yonyx enables organizations to…
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Software User Manuals Are The High Ground For Revenue Improvement
Software is big business today. This is evidenced by the large number of software based start ups in Silicon Valley and other areas around the world. Yet, customer needs remain as the most important problem, or success determinant factor, depending on how businesses respond. Here are some of the reasons why software user manuals will…
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Best Service with Helpdesk Integrated Troubleshooting Software
The best customer service has to have different components, including: Communication skills Attitude Time-efficient These are the things required from your staff on a daily basis. However, time efficiency does not mean they have to be fast. It just means that they spend “adequate amount of time” to each customer that they handle. But, what…
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A Decision Tree Driven Software Manual Guides Customers to KB Articles
Your company has probably been churning out knowledgebase articles, helpful blog posts and emails that contain valuable information about your product. Take advantage of the KB articles you already have published by adding links to articles in your decision tree driven software manual. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting…
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Interactive Customer Relations FAQ | Generating Profit for Companies
It seems that a lot of businesses have been cost cutting to ensure they generate the most profit. But, before you do, make sure you don’t compromise on one thing – customer support. If you want to cut back on expenses on your support lines, you have to offer an efficient backup method in the…
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Creating an Effective Customer Service Best Practices Guide
Developing and creating an efficient customer service best practices guide has always been a challenging task. Since the global trends of self-service has been introduced, companies face the burden of re-developing strategies that will improve customer service by creating a dynamic and engaging best practices guide. Yonyx enables organizations to create decision tree driven interactive…
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Improve Customer Experience with Well Implemented Interactive FAQ
Technology improves on a daily basis particularly the communication channels. Businesses have to keep up with these changes and must focus on improving customer experience through an interactive FAQ strategy. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. This generally makes the…
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The Role Of An Interactive User Handbook In Customer Service
The first thing a customer sees when he enters a business premise is the customer service notice or customer relations. This creates appositive impression to the customers. But what then happens when customer complaints increase and the support staff cannot do it anymore? Perhaps your customer service is just not effective enough. You need…