Category: Customer Service
-
Improve Call Center Scripts With Interactive Customer Service Manuals
[et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”4.19.0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″] Call center scripts can vary in both length and quality. Sometimes these variances can be an aid or hindrance to agents hoping to provide exceptional customer service. Improve call center scripts…
-
Training for Customer Service Excellence
An exclusive and stand out combination of skills, resources, technology and personality characteristics is what makes for an effective customer service representative. However, to get all these factors to work together perfectly, takes time and investing. As a company it would be unrealistic to think that all these aspects will come together on their own…
-
How Visual Flow Charts Increase Knowledge Base
Visual flow charts can help with pretty much anything. They can raise CSAT scores, lower average handle time and increase your knowledge base. Visual flow charts provide an informative and interactive interface that increases the knowledge base of customers, making them more keen and aware about the product and services they subscribe to. Yonyx…
-
Multimedia Flow Charts – Robust IT Interactive User Manuals
Multimedia flow charts are robust IT interactive user manuals, filled to brim with exquisite detail and enriched information. The multimedia flow chart is an evolution of the visual flow chart. Multimedia flow charts have become a twenty-first century commodity which now feature graph database as a backend. These devices have created new methods to stimulate,…
-
A Guide To Interactive Customer Service – Flow Charts vs. Call Centers
Interactive customer service employs a variety of methods and strategies to address customer support and troubleshooting needs. Two of the devices most frequently utilized are the visual flow chart and virtual call center. Both flow charts and call centers are resourceful in their own way. Here are the positives and negatives to each: Yonyx enables organizations…
-
A Guide To Troubleshooting: Help Desk vs. Decision-Tree
The virtual help desk and the decision-tree guide are the two most typical ways to attack any troubleshoot. Both are forms of interactive customer service and automated support, as a result these two interfaces host a slew of capabilities and distinct functions and features. Both the help desk and decision-tree have positives and negatives, here…
-
Customer Retention: Not as hard as it seems
Many businesses are offering similar products, services and freebies. Their prices are unbelievably great and they have been around for a long time. The mystery, of why customers prefer one over the other, seems to be clearing up and the answer lies in Customer Service. Customer’s perception of how they are being treated and each…
-
Comprehensive API and DNA – The Keys to the Knowledge Base
Data can be stored and utilized in a variety of ways. Yonyx utilizes three different strands of information technology to provide customers with the content they need to enhance their troubleshoot or self-service. These three forms of data are: comprehensive API, DNA or decision-nature architecture and knowledge base. Each of these are interconnected yet work…
-
Embedded Catalogs With Enhanced Content – Yonyx AGI Guides
A key feature of Yonyx AGI interactive guides are the fact they are embedded catalogs that come with a lightning fast landing page. As a result navigation of these various catalogs are simple and efficient. A Yonyx AGI Interactive guide with an embedded catalog is automated support made easy. Yonyx enables organizations to create multi-media flowcharts that provide customers an…
-
Taking Advantage of a User Booklet Software
What makes a call center business successful? It is when you implement an effective user booklet software that will serve as an automatic on-screen guide for your call center agents. Despite the existence of other factors that will make a business successful, taking advantage of what technology has to offer will always top the list.…