Category: Customer Support
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Interactive Troubleshooting – The FAQ Manual
The frequently asked question manual is a revolutionary form of interactive troubleshooting. a virtual FAQ manual can be installed in to both call center software interfaces, as well as customer management software. This form of interactive troubleshooting will save customers time and businesses, lots of headaches. Sometimes the most basic questions have the most simplest answers. As…
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An Interactive Troubleshooting Guide
There are many species of interactive troubleshooting guides that can help customers identify root causes. Here is an interactive troubleshooting guide outlining the basics of inquiry, discovery and resolution: Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Inquiry, what is the complaint or problem? – Begin the…
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Why a User Manual Software is Important to Reduce Average Handle Time
If you want to lessen the average handle time (AHT) of call center agents in dealing with customers, your company can benefit a lot from user manual software. There is every reason to believe that on-screen guideline can make the task of resolving issues more quickly than when you rely on call scripts previously implemented…
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How to Start Using an Interactive Manual Software to Improve Call Scripts
An interactive manual software is important for call center companies probably because it can improve call scripts that were previously implemented. If you’re a call center agent, you know that the customers don’t want you to sound like a scripted bot. They want to hear you as if you’re naturally conversing with them in person.…
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Nurturing CRM – The Basics of Customer Management
In the article: Call Center Agent Productivity – Customer Relationship Management, the basics of what customer relationship management is was outlined. Customer relationship management or “CRM” is summarized as the variety of exchanges, interactions and relations between customers and any given business. This definition is rather opaque, but is the nevertheless a simple concept to grasp.…
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Nurturing CRM – The Aggressive Approach
There are a variety of ways to attack and maintain the aspect of CRM. For some, a virtual call center is an aggressive approach. Hiring a customer support squad with a team of agents, is certainly less economical than other approaches, but if scaled correctly it can pay dividends. Yonyx enables organizations to create multi-media flowcharts that provide…
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Nurturing CRM – Comprehensive API and DNA
Undoubtedly there are some remarkable breakthroughs in troubleshooting technology. None are more profound than Yonyx’s Decision Nature Architecture and the comprehensive API. This goes beyond advancing the reach and capability of traditional CRM and knowledge base. Now the data corresponds with the queries, flawlessly and effortlessly. This adds a new dimension to automated support and…
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Nurturing CRM – Customer Management Software
The always famous and providential customer management software, some of the features in the newest platforms are truly over the top. The same can be attested to Release 4.8 and Yonyx’s state of the art AGI solutions. This is no longer a slow or primitive process, this is a lively interactive customer service interface that…
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Three Tips For Motivating Your Customer Service Team
As a customer service manager you should be able to understand what a motivated team can really do. But not always do you know how to go about motivating them. You set rules and policies hoping to achieve this but end up with nothing positive to show for it. Here are three tips to guide…
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Boost Employee Engagement (and make customers happy) For Good
Organizations need to understand the roles employees play in their growth. Understanding this is crucial to ensuring that both customers and employees are a happy lot. Happy employees will automatically deliver positive results. Here are ways to boost employee engagement. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related…