Category: Customer Support
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Get More Profits with Better Call Center Self Service Software
The use of software in call center automation is a common practice today with so many businesses actively using it for various reasons. Although most people assume that only call related software is useful, research has shown that call centers can also benefit from self service optimization software. Yonyx enables organizations to create decision tree…
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How Visual Flow Charts Increase Knowledge Base
Visual flow charts can help with pretty much anything. They can raise CSAT scores, lower average handle time and increase your knowledge base. Visual flow charts provide an informative and interactive interface that increases the knowledge base of customers, making them more keen and aware about the product and services they subscribe to. Yonyx…
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Multimedia Flow Charts – Robust IT Interactive User Manuals
Multimedia flow charts are robust IT interactive user manuals, filled to brim with exquisite detail and enriched information. The multimedia flow chart is an evolution of the visual flow chart. Multimedia flow charts have become a twenty-first century commodity which now feature graph database as a backend. These devices have created new methods to stimulate,…
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A Guide To Automated Support – FAQ Manuals vs. CRM Software
Automated support can be constructed in a variety of different ways. Two of the most common forms of automated support are frequently asked question or FAQ manuals and CRM software. Each means of automated support can host positives and negatives for different sets of clients. CRM software and the frequently asked question manual are two…
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Comprehensive API and DNA – The Keys to the Knowledge Base
Data can be stored and utilized in a variety of ways. Yonyx utilizes three different strands of information technology to provide customers with the content they need to enhance their troubleshoot or self-service. These three forms of data are: comprehensive API, DNA or decision-nature architecture and knowledge base. Each of these are interconnected yet work…
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Raising CSAT Scores with Customer Management Software
In many customer service oriented industries, CSAT scores are everything. CSAT scores are the backbone of how customer management software came in to existence. From everything ranging from the retail industry to the food and beverage industry, customer management software has held a crucial role in raising CSAT scores. CRM interfaces have taken shape in…
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Use Decision Tree Driven Manuals to Make Your Call Center Efficient
Decision trees can find good application areas in your call center especially when your product involves step by step troubleshooting is computer based or has complex functionality. Decision tree driven guides make it easy for these customers to find guidance on the things they are missing, enabling them to easily solve problems by themselves because…
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Smart Ways to Use Call Center Scripts in Your Support Center
The question of whether to use or not to use call center scripts in enterprise customer service is popular because it has its benefits and weaknesses. Most customers don’t love it when they feel like their questions are answered by robot like agents, hence the more reason to be careful with them. What if you…
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How to Boost Call Center Agent Productivity during Holidays
Holiday seasons come with a lot of shopping. This also comes with a lot of customer experience dilemmas. To agents this means an increased work load putting his productivity in question. These tips will guide to learn how to boost call agent productivity during challenging times like holidays. Yonyx enables organizations to create decision tree…
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Ways to Improve Productivity among Call Center Agents
When it comes to building positive customer experiences, call center agents play a very important role. They are responsible for fast hand interaction with your customers. Understanding this mighty role you should aim to always get the best out of them. Here is how to improve productivity among call center agents. Yonyx enables organizations to…