Category: Customer Support
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Trend Report: Automation and Decision Tree Driven Customer Service
Staying on top of current customer support trends is especially important for the IT, telecom, computer and software industries. The latest trend to sweep across the globe in 2014 is the preference for customer self service through automated support. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer…
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Best Practices for Providing Helpdesk Integrated Customer Service
You may already know that integrating a helpdesk with automated support combines to create a powerful mechanism for delivering customer service. However, are you sure that your business is following the helpdesk integrated customer service best practices? Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.…
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Customer Support Tips in the Telecom Customer Relations Bible
If there’s one place to turn to for tips about customer support, it has to be the telecom customer relations bible. Learning from the experts and finding ways to apply their suggestions to your particular business is the intelligent way to improve customer support. Yonyx enables organizations to create decision tree driven interactive guides for…
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Deliver High Quality Support with Interactive Troubleshooting Software
A comprehensive knowledgebase is one of the keys to offering a great customer experience especially when it comes to self-service. One of the best ways to achieve this is to take advantage of the new technology interactive troubleshooting software. We all know that customers expect to have the right information when necessary without waiting for…
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Initiate Customer Self Service with a Computer Troubleshooting Guide
Customer self service is a rising trend in customer support because of the convenience it offers customers and the savings it offers your business. One way to get started with customer self service is to provide a computer troubleshooting guide online. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to…
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How Does An Interactive Computer Manual Improve Customer Satisfaction?
Customer expectations are on the rise about what they demand from computer customer support. In order to improve satisfaction, the most direct route is the through providing an interactive computer manual. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. First of all, an interactive computer…
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Taking Advantage of Technology through an Interactive Computer Guide
While not all people are tech savvy, majority of modern customers are already one. Thus, having an interactive computer guide as your alternative method of customer support is the right approach. What is an interactive computer guide? An interactive computer guide is an alternative means of providing support for all your customers – tech savvy…
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Interactive FAQ that Companies Can Use to Reinforce Customer Service
In the digital age, a remarkable change in technology is currently running towards perfection – the interactive FAQ that is used mainly to reinforce customer service. This technology is designed to meet the company’s needs for instant solutions for customers. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information…
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How a Helpdesk Integrated User Guide Improves the Customer Experience
Like most businesses, you are probably trying to find new ways to improve the customer experience. Though there are a variety of techniques that provide results one sure way to improve customer support is by offering a helpdesk integrated user guide. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to…
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How to Create An Interactive Customer Experience For Support
Offering customer support isn’t as easy simply supplying an FAQ anymore. To really make the most of your support mechanisms, turn to an interactive customer experience that supplies the customer with all the information they need. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Normal…