Category: Customer Support

Customer expectations are on the rise about what they demand from computer customer support. In order to improve satisfaction, the most direct route is the through providing an interactive computer manual. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. First of all, an interactive computer…

In the digital age, a remarkable change in technology is currently running towards perfection – the interactive FAQ that is used mainly to reinforce customer service. This technology is designed to meet the company’s needs for instant solutions for customers. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information…

Offering customer support isn’t as easy simply supplying an FAQ anymore. To really make the most of your support mechanisms, turn to an interactive customer experience that supplies the customer with all the information they need. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Normal…

Delivering excellent customer service is the key to customer retention and eventually brand loyalty. Customers no longer simply demand quality products or services, they expect the customer support behind your company to be as good or better than the initial sale. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to…

FAQ stands for Frequently Asked Questions is one of the most useful methods for customers to have a quick overview of what your products or services do. The FAQ software is a useful alternative to customer service, which will be discussed in the following sections. Yonyx enables organizations to create decision tree driven interactive guides…

Customer experience is a strategy that is used by a number of companies to succeed. The difference in how it’s offered is what makes a customer choose you over your competitor. It is therefore for a fact that only companies that offer good customer experience retain their customers and continue to increase its base. Regardless…