Category: Customer Support
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Enhance Your Knowledgebase With An Interactive Customer Service FAQ
A knowledgebase is a customer support tool that provides customers with information pertaining to troubleshooting or other customer service areas. Customers are forced to dig through information to find answer to some of their most basic questions. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.…
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How important is an Interactive Software for Customer Management?
Often businessmen think that to have an interactive software for customer management is to lose that personal touch. This is actually not the case when it comes to customer interactions. How important is automating and why it can’t lose a personal touch in customer interaction? Yonyx enables organizations to create decision tree driven interactive guides…
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Decision Tree Driven Customer Service Software to Reduce Waiting Time
It is almost a mortal sin to keep your customers waiting. This is the reason a decision tree driven customer service software is slowly taking the spotlight. What’s the primary benefit of having customer service software? Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a…
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Here Is How To Make Your Customers Love You For Real
Being loved by customers is a dream for nearly all businesses. Customers who love you will feel a pinch buying from another, and will stick with you no matter what. Here are three strategies to get into your customers hearts. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related…
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Benefits of a Helpdesk Integrated Software Installation Guide
When your customers are installing software on their computers or mobile devices, issues may arise that require a troubleshooting guide. Instead of a typical FAQ for customer support, consider the benefits of providing a helpdesk integrated software installation guide. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer…
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Straightforward Decision Tree Driven Troubleshooting Guide
A good way to cut congestion on your customer support lines is to have an alternative method for customers to fix their problems or issues. Your company can use a decision tree driven troubleshooting guide. This allows customers to diagnose their problem and fix it on their own without your support tech’s help. So, what…
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Customer Service Is Like A Game. Here Is Your Strategy To Success
Customer service management is a game that- literally- almost every business plays. Truth is customer service management is not easy. Here is your guide. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Basics Customer service management equals focusing on customers, 100%. This understanding is the…
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Why Customers Love Using A Decision Tree Driven Troubleshooting Guide
When customers are facing a troubleshooting issue, a decision tree driven troubleshooting guide is the preferred choice from an array of knowledgebase options. Customers prefer this method because the workflow feels more like a conversation, it’s available around the clock and the multimedia helps explain the process. Yonyx enables organizations to create decision tree driven…
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Interactive Customer Service Best Practices to Bear in Mind
There are best practices on interactive customer service to bear in mind when you’re a business entrepreneur. This often starts in training your employees from the beginning. How to make sure best practices are implemented when it comes to interactive customer service through training? Train through Role Playing A role-playing approach for interactive customer service…
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Reasons Why Social Media Sites Must Be integrated in CRM
The reasons why CRM has to evolve in a business can be summarized into one phrase – customer-oriented. However, to fully concretize the reasons, let us look at some statistics specifically on the reasons and the ways people use data and information. 1. More than 90% of the general population want social media presence for…