Category: Customer Support

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in CRM, Customer Self Service, Customer Support

There is nothing more annoying than wasting so much time on repeatedly mundane issues. This can be solved by helpdesk integrated customer management software. Many companies are now turning to this approach because it can save them so much time while improving productivity of support staff. Yonyx enables organizations to create decision tree driven interactive…

Decision Tree Driven User Guide to Improve Quality of Service

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in Automate Support, Customer Self Service, Customer Support, Knowledgebase

A company’s goal will always be improving its quality of service as well as pleasing its customers. Having a decision tree driven user guide is one of the excellent ways to improve quality of your service. How? We all know that customer support takes up much of our time. We have to deal with customer…

Easy Customer Service through Interactive Troubleshooting

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in Customer Self Service, Customer Support, Troubleshooting

If there is one way that you can improve the quality of customer service, it is through implementing interactive troubleshooting. How is this possible? It can reduce the number of customers waiting for the next available representative. The customers need not call for support because they can diagnose and fix their own simple issues. Yonyx…

Enhance Your Knowledgebase With An Interactive Customer Service FAQ

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in Automate Support, Customer Self Service, Customer Support, Knowledgebase

A knowledgebase is a customer support tool that provides customers with information pertaining to troubleshooting or other customer service areas. Customers are forced to dig through information to find answer to some of their most basic questions. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.…

How important is an Interactive Software for Customer Management?

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in Automate Support, Customer Self Service, Customer Support

Often businessmen think that to have an interactive software for customer management is to lose that personal touch. This is actually not the case when it comes to customer interactions. How important is automating and why it can’t lose a personal touch in customer interaction? Yonyx enables organizations to create decision tree driven interactive guides…

Decision Tree Driven Customer Service Software to Reduce Waiting Time

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in Customer Self Service, Customer Support

It is almost a mortal sin to keep your customers waiting. This is the reason a decision tree driven customer service software is slowly taking the spotlight. What’s the primary benefit of having customer service software? Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a…

Here Is How To Make Your Customers Love You For Real

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in Customer Support

Being loved by customers is a dream for nearly all businesses. Customers who love you will feel a pinch buying from another, and will stick with you no matter what. Here are three strategies to get into your customers hearts. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related…

Benefits of a Helpdesk Integrated Software Installation Guide

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in Automate Support, Customer Self Service, Customer Support, Knowledgebase, Troubleshooting

When your customers are installing software on their computers or mobile devices, issues may arise that require a troubleshooting guide. Instead of a typical FAQ for customer support, consider the benefits of providing a helpdesk integrated software installation guide. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer…

Straightforward Decision Tree Driven Troubleshooting Guide

Feb 12, 2014

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