Category: Customer Support
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The Importance of First Impressions on the Customer Experience
Nothing defines the importance of first impression better than the maxim, “You only get one chance to make a first impression.” A first impression is has an extensive impact on customer experience, your brand image as well as your market share. A first impression may be carved over a phone call, troubleshooting helpdesk or in…
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Social CRM | Become more Focused on Customers through Social Media
The evolution of traditional CRM through the integration of social media to the system allowed a more flexible way of interacting. As we all know, social media is today’s biggest haven of communication. People from all over the world gather around these free social media platforms, interact with each other and stay connected together. Yonyx…
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Interactive Decision Tree | Empowering Customers with Information
Customers want information – and because of this they research the internet to find what they are looking for. What better way to provide them with knowledge through an interactive decision tree? This empowers your customers because they will now be able to know certain things that otherwise they would have to squeeze out from…
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Don’t Lose Customers after One Negative Customer Experience
Photo by Alex Koch A single, bad customer experience is enough to make your customers forget all the positive experiences they’ve had in the past while interacting with your company. Nevertheless, a negative customer experience is bound to occur in every business. It is the company’s indifference and failure to make things right that turns…
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How Benefits Outweigh Costs of Using Social CRM for Customer Support
Social CRM is an efficient tool that facilitates businesses to deliver a quality customer experience through integrated and creative customer support platforms. Business can now integrate personal information pertaining to its customers from sources such as blogs, Facebook and Twitter. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related…
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Interactive Decision Tree | Alternative Way of Customer Support
How can you remain productive when your customer support is always congested? If you want to remain productive, you should provide your customers an alternative way to gain access to information. This way, they can diagnose and try to fix their own problems before submitting a support ticket or call you. Yonyx enables organizations to…
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Here Are 3 Common Characteristics Of Successful Customer Service
A business intending to win customers looks at customer service as a big investment. Such a business does not take interest in short term goals but looks forward to making customers stick with them forever. However, many mistakenly think global companies made it because of the high price tags they placed on products and services.…
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How Does A Customer Support Analyst Improve the Customer Experience?
A customer support analyst is a professional who provides IT solutions to businesses for the purpose of improving customer service mechanisms. A customer support analyst works closely with hardware and software to design creative customer support platforms that offer an impeccable customer experience. Working with a customer support analyst certainly enables your business to deliver…
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What Types of Images and Videos Should You Add To A Decision Tree?
As businesses discover the power of offering a decision tree to enhance customer support, next level questions arise about specific aspects of how to create a decision tree model. Adding images and videos is an important step in the process and here’s what you should include. Yonyx enables organizations to create decision tree driven interactive…
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Interactive Decision Tree | Creates More Room in Customer Support
Customer support can become congested if you don’t provide alternative ways for customers to find solutions to their current issues or problems. An interactive decision tree can create more room in customer support and lets your staff focus on looking for solutions to more complex problems. Instead of wasting time dealing with simple, mundane issues,…
