Category: Customer Support

in Automate Support, Customer Self Service, Customer Support, Troubleshooting

In order to improve the customer experience, you have to understand it first. Using customer satisfaction surveys is a great way to assess how your customer support is working and where you can make positive changes. If you avail the services of a customer support analyst, he or she will start by analyzing customer surveys.…

What are the Best Practices in Social CRM that You Can Follow?

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in CRM, Customer Support, Knowledgebase

There is nothing more valuable than using social CRM and getting exactly what you expect. But, you should know how powerful social media really is. Once you understand the basics, you are now ready to use social media to its full potential. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service…

Use The Power Of Social Media To Serve Your Social Customers Today

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in Customer Self Service, Customer Support

There are pretty impressive figures and statistics talking about the rise of social media in people’s social lives. Nearly 40% of the whole world is connected on social media, and most of them spend billions of minutes messing around from one social media platform to the other. As a forward thinking business, this is good…

Lower Operational Costs with Automated Support and a Decision Tree

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in Automate Support, Customer Support, Troubleshooting

Much of the emphasis about the benefits of a decision tree has to do with improving the customer experience while troubleshooting a problem. Many companies initiate automated support for the express purpose of enhancing the customer experience. However, any customer support analyst would also discuss how you can lower operational costs by offering automated support…

Best Practices For Dealing With Customer Compaints Using Social CRM

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in CRM, Customer Support

Many customers are utilizing social media platforms to voice complaints, and social CRM helps businesses successfully resolve these issues and create a positive customer experience. Here are some of the best practices when using social CRM to respond to customer complaints that a customer support analyst would share. Yonyx enables organizations to create decision tree driven…

How to Make the Most Out of Your Newly Implemented Social CRM

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in CRM, Customer Self Service, Customer Support

Many companies today face the challenge of becoming customer-focused rather than product-focused. With the introduction of social CRM into the system, this has become a lot easier and more convenient. In the absence of internal processes that may hamper such growth, the transition can be quite automatic. Yonyx enables organizations to create decision tree driven…

3 Core Principles Of Customer Care You Should Never Forget

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in Customer Support

Dealing with customers and ensuring nothing goes wrong might be very scary to many people. But this does not mean that successful customer care is 100% unattainable. Luckily, these customer care principles can help you serve an impressible customer service experience. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to…

2 Technologies Your Company Needs to Improve the Customer Experience

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in Automate Support, CRM, Customer Support, Troubleshooting

With innovations in IT customer support and CRM, technologies exist that greatly improve the customer experience, especially while troubleshooting a problem. It’s important to focus on the most two most important technologies that impact the customer experience. Social CRM and automated support are the keys to providing creative customer support in 2014 and beyond. There…

Why An Interactive Decision Tree Is Better Than a Traditional F.A.Q.

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