Category: Customer Support
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Excellent Customer Support Deals with Irritated Customers
Customer support is a very important aspect of doing business and the reason behind is simple: Customers talk. When customers tell their friends and families about how great your customer support is, this is already free advertising or marketing – which could bring you a lot of business later on. Yonyx enables organizations to create…
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Social Media CRM for Streamlined Customer Support
When you’re running a business, it is not the monetary gain you should think about first but your customers. It should be about providing excellent customer support that you should prioritize and all the rest will fall back to their own places. You can use social media and integrate it to your existing customer relationship…
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How important is customer experience to your business?
Research has consistently shown that more and more businesses treat their customers badly. Many of them profit off customers unfairly according to a recent survey. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. While thematically customers are supposed to be King, in reality, they’re not.…
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Empathy is Your Friend: See It Their Way
You don’t need to work in customer service for very long before you run into a customer complaint or issue. How you deal with these issues defines not only your businesses’ sales and bottom line, but its reputation as well. Numerous customer service experts and blogs, including this one, have said using empathy is one…
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Using Reciprocal Strategies When Providing Customer Service
We often hear that it’s the little things we do in business that go a long way to establishing a good customer experience. These little things can take the form of a hand-written “thank you” note sent with products via the mail, or sending a loyal customer a greeting card at a holiday. It’s all…
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How to make and keep your customers smiling
Your customers are your business’ mortar and pestle. They’re the link between your dreams and yourself as an entrepreneur. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Yet, how many businesses focus on making and maintaining the smiling culture among their customers? Well, a simple…
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Be careful how you define a satisfied customer
The biggest goal of customer care is to create more satisfied customers. When customers receive what they want in a timely manner, they become satisfied customers. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. However, is the conventional satisfied customer definition the best we can…
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More Excellent Tips to Help Retain Customers
In a previous blog post, I talked about the importance of customer retention—that is, once you have created a new customer, of actually retaining them and their business. I went on to give three strategies to help with this, such as stroking a customer’s ego and sharing their values. Here are some more tips to…
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Three Excellent Tips to Help With Customer Retention
Customer retention is an integral part of the customer experience. It’s one thing to create a new customer, but it’s whole other ball game actually retaining them. It’s just as crucial to retain customers as create them, because if you don’t, how will your business grow? Here are three tips to help you retain customers.…
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Active Customer Support by Going Social CRM
When your company has a goal of globalization, social CRM becomes an integral part of customer support. Every business invests a lot in their marketing strategy locally with a goal for expansion. This becomes an ongoing investment and to protect it your reputation must be spic and span clean. A certain budget must therefore goes…