Category: Knowledgebase
-
How a Positive Customer Experience Leads to Loyalty and Acquisition
You offer an exceptional product or service and have a good reputation in the market. Everything looks fine until one day a customer has a bad customer experience while interacting with your company. They not only switch companies, they tell their friends as well. The equation is simple and shouldn’t be a surprise to you.…
-
Why Your Customers Prefer An Interactive Decision Tree for Support
While the human touch has not completely vanished, customers do prefer to handle troubleshooting issues on their own as part of the customer experience. An expert customer support analyst would agree that customers would rather work with a decision tree. Your business can make this possible through an interactive decision tree that is in line with…
-
Why Your FAQ Doesn’t Cut It | Intro to Decision Tree Customer Support
You may think your FAQ does the job when a customer is troubleshooting an issue, but look at your recent helpdesk call logs. You’ll find that your FAQ only leaves your customers with unresolved issues that could be solved by creating a decision tree. Yonyx enables organizations to create decision tree driven interactive guides for…
-
Top 3 Reasons Why Your Business Needs to Implement Social CRM Today
Implementing social CRM for your business plays a significant role in your marketing and customer service success. It is a creative customer support system that amplifies customer experience, giving you an edge over your competitors. If social CRM is not a part of your customer relationship management strategy, your business might be losing several opportunities…
-
Dealing with Tech Savvy Customers Who are Getting Smarter
Modern customers have become tech savvy and smarter compared to customers in the previous decade. The digital era has made them who they are today – able to make research and obtain knowledge. This is the reason why an interactive decision tree is best integrated in the company’s comprehensive knowledgebase and customer support.Yonyx enables organizations…
-
How to Turn Your Knowledgebase Into an Interactive Decision Tree
A knowledgebase provides all of the troubleshooting information a customer needs to resolve an issue, but it lacks the organization and flow of creative customer support. However, you can turn your existing knowledgeable into an interactive decision tree in a few steps. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or…
-
Why You Need A Visual Knowledge Base For Your Business
If your business has survived this far by mainly relying on text-only communication channels, now is a time you should consider a mantra change for better results. Recent research has revealed that most customers prefer visual information compared to text. This could explain why Pinterest is popular than Twitter. Yonyx enables organizations to create decision…
-
Social CRM Trends to Know About the Customer Experience for 2014
Social CRM is one of the creative customer support tools available for the purpose of enhancing customer experience and building a loyal customer base. Only with the use of social CRM will you achieve the goal of delivering a superior customer experience through creative customer support. Yonyx enables organizations to create decision tree driven interactive guides…
-
Customer Satisfaction is Equal to a Positive Customer Experience
When you provide high quality service, initially customer experience may be considered positive but this does not automatically mean customer satisfaction is achieved. For instance, when a skilled representative answers the call of a customer, the initial impression would be positive but when it comes to the resolution process and the customer realizes that he…
-
Important Statistics to Know About Social CRM and Customer Support
More businesses than ever before are offering creative customer support through social media channels. If you don’t believe that social media has a major impact on the customer experience, let the following social CRM statistics change your mind. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self…