Category: Knowledgebase
-
Customer Experience | Key Step to Business Excellence
Majority of the businesses today have suffered execution gaps, which can potentially wreck their plans of achieving better customer experience. Entrepreneurs should start thinking that business excellence is equal to a positive customer experience. Customers should be your highest priority when it comes to integrating new systems. Yonyx enables organizations to create multi-media flowcharts that…
-
3 Steps To Improve Customer Satisfaction Through Your Website
In today’s hi-tech world, a company website means everything to a business. Establishing a well branded website is one of the things that many businesses are using to fish customers. Since the internet has over a million users, websites have been designed to help trap online customers. Yonyx enables organizations to create decision tree driven…
-
Achieving Positive Customer Experience the Right Way
Statistics and analytics could give you an idea how receptive customers are about your brand or company. But while it offers nice, easy to read numbers and data to analyze, it still doesn’t give you the clear picture of achieving a positive customer experience. For instance, you measure good customer experience after each transaction by…
-
Interactive Decision Tree for Better Customer Experience
There are times when customer support is teeming with complaining customers and support tickets pile. We all know customers hate to wait and if you want to give them better customer experience you have to do something about this issue. If you seriously scan through the support tickets or listen closely to what customers are…
-
Using Positive Language During the Customer Experience
Rather we realize it or not, language is one of the most powerful factors in our lives. The way words are said, sentences phrased and tones used, can make all the difference in our message is received. You can be trying to communicate something positive, but due to poor word choice, it comes out sounding…
-
Don’t Write off Phone-Based Customer Service and Support Yet
As this Zendesk article points out, phone-based customer experience support, especially for large companies, is in something of a mire right now, for a variety of reasons, be it a poor infrastructure or poor technological resources. They point out a fact that may appear to be a contradiction at first, and that’s that many customers…
-
Some Final Thoughts on Customer Retention Strategies
Across this series of blog posts, we’ve been looking at the benefits of increased customer retention levels, such as an upswing in sales, and the various ways a business can increase their customer retention levels, including reciprocity and positive language. For the last post in this series, we want to turn out attention to the…
-
Some More Customer Retention Strategies for Your Business
In a previous article, we looked at some of the basics of customer retention, and why it is important. We learned that even a five percent increase in customer retention can lead to a significant increase in sales and the bottom line. And we learned about the use of language in customer retention, using pleasing…
-
Here are Some Great Customer Retention Strategies You Can Use
Let’s start off with a statistic, courtesy of the Harvard Business School: if you increase your customer retention rate by five percent, then you can expect anywhere from a 25 to 95 percent upswing in sales. That’s a very sobering statistic, and should function as a call to arms for businesses everywhere. So how exactly…
-
Motivate Your Employees To Provide Excellent Customer Service
The culture of a company or organization can have a direct impact on its customer service levels. If the corporate culture is one of respect and dignity, where employee involvement is fostered at every level, then you can generally expect customers to receive a higher level of service. In these situations, employees care about the…