Category: Troubleshooting
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Enhancing Customer Service With Call Center Scripts
Call center scripts can serve as a foundation to customer service prominence. Call center scripts can be the platform to raise CSAT scores and deliver unrivaled customer service. Bring the words of the call center script and enhance customer service interactions. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with…
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Enhance Mulitimedia Content With Decision Nature Architecture
Multimedia content can gather the attention of users and even stimulate the senses while agents and customers conduct an interactive troubleshoot. However, DNA or decision nature architecture is a powerful wrinkle that Yonyx has injected in to all of their interactive AGI guides. DNA is most efficient when paired with several of Yonyx’s features that…
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Decision Tree Handbooks Instrumental In Troubleshooting
Decision tree driven handbooks are a form of automated self-service manuals which can provide an innovative method to troubleshoot any issue. Decision-tree driven troubleshooting handbooks are a new variety of customer self-service, reducing the need for a customer support staff and reducing costs. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer…
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Automated Support Equipped With DNA Technology – Modern Customer Service
Multimedia flowcharts can induce an increase in CSAT while utilizing automated support. These basic yet advanced charts provide an informative and interactive interface that will educate and assist in any troubleshoot. Furthermore, a multimedia flowchart equipped with AGI and DNA (decision-nature architecture) technology enhances interactive customer service to reach new heights. Yonyx enables organizations to create multi-media flowcharts that provide…
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How To Maintain Customer Relationship Management Effectively
There are plenty of sources of ideas and inquiries on how to maintain CRM. For some, a virtual call center is an the premium method. A customer support squad is the least economical way of approaching customer relationship management. However, it is a proven commodity and offers customers the interactive customer service experience of peer…
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Interactive Troubleshooting Guides With Pop-Ups Will Burst
Many interactive troubleshooting guides do more harm than good. This is because their technology is not compatible with many computers and operating systems. This is mostly due to the style of technology and the cookies that these interactive troubleshooting guides operate off of. Many interactive troubleshooting guides come in the form of a pop-up window…
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Simple Facts in Using an Interactive Installation FAQ
When a company implements an interactive installation FAQ, it is important that you understand how it works and how it can potentially benefit your company so that you can implement the system well by – Creating Developing Constantly improving An interactive installation FAQ is extremely useful not only to you but to your agents, too.…
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Interactive Installation Bible | Reasons Why This Would Work
Running a call center business is by no means easy. It requires hard work and effort not only on your part but for your agents as well. Therefore, it is important that you successfully implement an interactive installation bible to help you in the process. So, what are the reasons why an interactive installation bible…
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Keep Up with Market Demands through Customer Service FAQ Software
When you’re running a call center business, keeping up with the market demands can be extremely challenging and downright hard. Nonetheless, it makes you more efficient and updated with the current advancements in technology such as the introduction of a customer service FAQ software. The customer service FAQ software allows you to do more things…
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Best Things about Implementing an Interactive Installation Handbook
A call center business is expected to be efficient and reliable especially when it comes to resolving customer concerns and issues. Without the interactive installation handbook, the process of resolution can sometimes be challenging and will take a lot of time to call center agents. What makes an interactive installation handbook best when implemented? It…