Category: Automate Support
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Comprehensive Capabilities of a Troubleshooting Booklet Software
It doesn’t matter how strict or flexible your company’s support workflow is as long as you have the troubleshooting booklet software. This software can benefit every agent and customer in the resolution process since it becomes automated. When the support workflow becomes automated, the resolution process becomes faster thus increasing your chance at attaining a…
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Reducing Average Handle Time through a User Booklet Software
When it comes to customer support workflow, a user booklet software is extremely useful by allowing your agents to be more flexible and productive. Scripts implemented by call centers are sometimes too defined that agents will sound scripted and does not offer fast resolution process. The user booklet software, on the other hand, provides a…
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Interactive Booklet Software | Improving Customer Support Workflow
An interactive booklet software is a sophisticated technological form of call scripts that uses no code. Your agents can create as well as implement a customer support workflow that allows them to free-wheel. It is like writing their very own script when they interact with customers. The interactive booklet software has capabilities that go beyond…
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Interactive Computer Booklet | Having a Standard Workflow
A call center company has to provide a script to agents so when they interact with the customers they would know what to say. But to rely solely on a script, a company risks getting low rating because customers tend to know the agents are scripted. Customers call because they needed assistance for something and…
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How Average Handle Time (AHT) increases CSAT
Average handle time is a another great way to improve CSAT scores. In fact, the lower the AHT, the higher the CSAT. This mathematical relationship is defined as an inverse dynamic. Average handle-time is defined as the amount of time it takes for a customer service representative to take a call and handle the problem…
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How To Increase Consistency With Call Center Agents
Along with improving productivity, is the need to increase consistency. Call center agents can be stellar in one scenario, yet falter in another. This type of variability is defeating. Although, CSAT scores may increase from positive experiences, the negative ones may be counterproductive and even more depleting. Inconsistency will not assist with first call resolution…
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How Virtual Self-Service Manuals Pay Dividends
Virtual self-service manuals can provide a unique and interactive way to troubleshoot any possible or persistent conflicts. Virtual self-service manuals can be a wonderful asset to your business. Help-desk style user manuals can reduce your need for a customer service team and as a result diminish overhead. Yonyx enables organizations to create decision tree driven interactive guides…
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How Multimedia Flow Carts Will Raise Customer Know How
Multimedia flow charts can help raise CSAT scores, but these elaborate yet simple devices provide an informative and interactive interface that will certainly raise customer awareness and make them better acquainted with products and services. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Make Customers Smarter About…
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How Multimedia Flow Charts Can Make Customers Smarter
Multimedia flowcharts can be a wonderful apparatus to use as a form of automated customer self-service. Multimedia flowcharts are pragmatic and can reach any audience. Furthermore, multimedia flow charts make customers smarter and more adept. Here’s how: Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Makes…
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Basic Ways To Improve The Content of Call Center Scripts
Call center scripts can be dramatic screenplays transformed in to motion pictures. That sounds like a bit of an exaggeration. However, the right customer service agent can offer a compelling performance. But a compelling performance of a world class script can glaze the reputation of any business, in a coat of gold. Here are some…