Category: Automate Support
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The FAQ Instruction Manual: A Revolutionary Form Of Customer Support
The virtual FAQ instruction manual is a revolutionary form of customer support. This can be fun and interactive for customers seeking answers to their troubleshoot. Virtual FAQ instruction manuals save customers time and frustration. Sometimes the most basic questions have the most primitive answers. Customers can log on to a remote self-help desk from any…
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Different Strokes for Different Folks: The Self-Service Help Desk
Last but certainly not least, an exploration of the versatile self-service help desk. Possibly, the self-service help desk can encompass all the other forms of media previously mentioned: virtual call centers, multimedia flow charts, visual flow charts and frequently asked question manuals. The self-service help desk can feature all or none of the various customer…
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Different Strokes For Different Folks: Troubleshooting Part Deux
In part two of the series “Different Strokes For Different Folks”, the illustrious multimedia flow chart and the virtual call center are highlighted. Both methods offer awesome pros but also feature some potentially nefarious cons. Both guides are unique and economical yet ergonomic in their own right. With out further adieu, troubleshooting part two: Yonyx…
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Eliminating The Complexities Of The Multichannel Customer Experience
Customer experience is a gaining a lot of audience by companies. It seems to be the main thing besides customer service. Customer experience improves customer understanding and helps create strong relationships. Therefore, companies need to realize that a single bad customer experience can lead to its failure. This should then be the motivating factor to…
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3 Ways To Improve Your Customer Satisfaction Today
The level of customer service a company offers to a client is a differentiating factor. As a business, you should always know that customer satisfaction does not have an end. You need to keep improving it to make things better. Customers come each day with different complaints and demands that is what a business needs…
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Customer Service – What Is A Root Cause?
In the field of customer service there are two frequently used terms: customer complaint and root cause. A customer complaint embodies an entire general category, whilst root causes are specific. A root cause is the source of the complaint, the complaint can materialize in any which way that is a definitive sign or symptom. For…
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How Identifying Root Causes Raise CSAT
Everyday, customers everywhere field thousands of complaints and leave more disillusioned than before they addressed their issue. Failure to identify a root cause can be held most accountable for this disparaging sentiment. Identifying the root cause can be beneficial to businesses, as much as it can be toward customers. Identifying the root cause can raise…
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Identifying Root Cause with AHT and FCR
Identifying the root cause of a problem is always paramount. However, the process can be painstaking. Sometimes the road to perdition is paved with good intentions. From a customer service perspective, this means that attempting to sort things out can take longer than expected. If this occurs, the average handle time mean is certain to…
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Understanding the Need for the Use of an Interactive Software Manual
Many companies nowadays need to adapt newer and fresher solutions to improve productivity and further grow business. This is especially true if you’re running a call center. This is the reason an interactive software manual is introduced in the market. Why is there every need for call centers to use an interactive software manual? Agents…
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Consistency and Productivity with Installation Guide Software
The introduction of installation guide software in call center companies today allowed for more consistent and productive support workflow. In addition, it allowed for more efficient call center agents that keep customers satisfied and loyal. The software acts as a guide for agents instead of relying on predefined scripts. The installation guide software automates the…