Category: Automate Support
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Reasons Why Your Customers Prefer A Helpdesk Integrated Software
Your business has given a blind eye to automated customer support. You do not need to ask yourself why customers are side stepping your traditional customer service methods. The answer is your customers find it inconveniencing and prefer a more automated method. Establishing helpdesk integrated software is what you need to give them. Yonyx…
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Publish a Helpdesk Integrated Troubleshooting Guide On Your Website
There are many options for publishing your helpdesk integrated troubleshooting guide, but it’s always best to embed the guide somewhere within your website. Let’s take a look at some of the common questions of creating a helpdesk integrated troubleshooting guide. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related…
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3 Best Ways To Get To The Heart Of Customer Experience
Excellent customer experience touches on all points concerning customers. It has to do with all interaction points between the customer and the organization. This is the only way to give your customers the experience they need. An organization has no choice but to deliver exact customer needs and expectations. This is not achieved by…
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Helpdesk Integrated Bible Software | Support is Business Priority
Without customers, a business can miserably fail. It does sound odd to put up a business and not have any customer at all. Customer support is one of the main reasons a business can fail because it reflects how well you handle issues, concerns and inquiries. Yonyx enables organizations to create multi-media flowcharts that provide…
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How IT Leaders Can Use Decision Tree Driven Guides To Empower Juniors
It’s common knowledge within management cycles for managers to want juniors to do things on their own. When the buck stops with one person in an IT/general telecom company environment, things can get out of hand, unless of course perfect delegation happens. Even then, juniors can make poor judgment for lack of a better understanding…
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Interactive Installation FAQ | Delivering the Promises of Support
One of the most important thing about a good customer support is to consistently deliver your promises. There is no easier way to lose customers than to repetitively let them down. An interactive installation FAQ will help handle simple and repetitive issues for your company. Yonyx enables organizations to create decision tree driven interactive guides…
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Interactive Handbook Software | Implementing Customer Self-Service
Most companies today have live support to cater to the needs of customers – their issues, concerns and inquiries. Nonetheless, the implementation of customer self-service in the form of interactive handbook software is increasing. The reason behind is because entrepreneurs have found a way to ease the burden of repetitive tasks that their support staff…
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Top Four Signs That You Have Happier Customers Than Your Competitors
One of the most rewarding feelings any business person can have is when their customers are happier. Happier customers can do a lot more for your business. Here are some of the sure signs which show that your customer service is achieving happier customers. Yonyx enables organizations to create decision tree driven interactive guides for…
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Benefits Of Using A Decision Tree For Customer Service
A decision tree is a diagram or tool that attempts to display a range of outcomes from a decision made. Intelligent entrepreneurs usually use a decision tree to gauge the effectiveness of a decision taken. It enables a company to identify the best strategy and the worst strategies they can ever take. Yonyx enables…
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Interactive Customer Management Manual | Aim to Satisfy Customers
If you are a customer instead of the entrepreneur, how many times have you researched about the product or service you plan to buy or avail to know more about it? We bet – it’s many times. What better way to provide the information your customers need than to implement a self-service and interactive customer…