Category: Automate Support
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Understanding Decision Tree Driven Customer Service
The customer service term has completely lost its meaning in today’s world. The chances of getting 7 out of 10 happy customers are very slim. Most customers you will run to are either angry and others just fade up with the service they receive. There are only few successful companies who know how it…
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Interactive Installation Handbook Configures Cisco VPN on Windows 8
An interactive installation handbook can help configure Cisco VPN on Windows 8. A Cisco VPN is a program that allow computers to access a virtual private network. It also allows users within that VPN to access the available resources within that private network on remote locations. The interactive installation handbook can take you through a…
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User Troubleshooting Manual to Deal with Failure to Logon Windows
Failure to login Windows profile is one of the simplest, most common and repetitive problems your customers may be having. Instead of getting high numbers of calls from these customers, why don’t you setup a support alternative – user troubleshooting manual? Often, corrupt user profiles are frustrating but relatively common for Windows. Your customer support…
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User FAQ Software to Deal with Speed and Performance Issues
There is nothing more frustrating for customers than to deal with speed and performance issues of their network. By far, this is the most common problem that customers face today. What’s the best way to offer customer support to this type of repetitive problem? The answer lies in the way your company is able to…
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Interactive Installation Booklet | Modern Method of Customer Support
Technology has given businessmen a way to make things easier. An interactive installation booklet is more than just a knowledgebase or database for your company. It will contain important information that can fix or answer customer issues and questions. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for…
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User Interactive Software | An Efficient Walkthrough for Customers
Various companies would benefit from a user interactive software. It provides an efficient walkthrough for customers who need assistance. Instead of calling customer support all the time, they can access your knowledgebase easily through this automated system. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with…
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Best Practices for Creating an Interactive Manual for Customer Support
With the technology available, settling for a one-dimensional FAQ or knowledge base is only a disservice to your customers. As you create dynamic customer support mechanisms, make sure that you follow the interactive manual best practices to provide an improved customer experience. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or…
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Interactive Software Installation Manual | Creative Customer Support
To stay ahead of the competition, your software company should always be finding new ways to provide creative customer support. While there are many options available, an interactive software installation manual makes your product more user friendly and improves the customer experience. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or…
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Interactive Customer Service Booklet to Solve Network Issues
The very purpose of an interactive customer service booklet is to offer troubleshooting guide to customers with relatively simple problems, such as network issues. It is a comprehensive resource tailored to offer customers or end users both the information and support they needed with regards to computer-related issues. How exactly can interactive customer service booklet…
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Interactive Computer Manual for Blue Screens and Machine Hangs
One of the most frustrating problems that customers have in the computer industry is when it does not start automatically or you encounter an alarming issue such as machine hanging and blue screens. One way to ease troubleshooting for a computer service firm is to have an interactive computer manual. An interactive computer manual can…