Category: Automate Support
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IT Customer Experience Best Practices Every Business Needs To Have
Repeated poor customer experiences with first time customers, with little or no regard for their repeat purchases can and will, eventually drive you out of business. Your customers need more than a remarkable buying experience from you, service at sale and great installation user guides and handbooks after sale to drive profitability. In this post…
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Qualities Of An Effective Software Troubleshooting Self Service Guide
Every software business needs to have a software troubleshooting guide to help their customers use their product effectively. Without a properly designed or written software troubleshooting guide, it can be truly difficult to achieve any significant cost reduction in your customer care department. To help you avoid unnecessary call INS, here are three qualities which…
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2 Things That Will Help Improve Your IT Business’ Customer Experiences
Selling IT is big business today with impressive IT companies like Apple, Microsoft and Google leading the pack. You need to understand that the major companies know what matters is their customers, as such massively present themselves as ultimate go-to companies in IT; think software, search, etc. Yonyx enables organizations to create decision tree driven…
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Why Implement a Decision Tree Driven Software Troubleshooting Manual?
If you are still on the fence as to whether or not your company should implement a decision tree driven software troubleshooting manual, then you have come to the right place. Let’s look at the main reasons why a decision tree driven software troubleshooting manual is an intelligent customer support solution. Yonyx enables organizations to create…
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3 Steps to Preparing Dynamite Social CRM Strategies
The use of social CRM in business as a solid business strategy has increased significantly over the last few years. More and more businesses have embraced it, yet only a few seem to be doing it excellently. In this article, you will learn how to create the best social attack for winning customers. Yonyx enables…
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Here Are The Best Ways To Change Your Customer Experience
Exceptional customer experience is not easy to achieve. Just like education, you have to start somewhere, fall and then get back on track. You have to keep in mind that customers too are not very easy to deal with. But that is how businesses are. Successful entrepreneurs too did not achieve exceptional customer experience; they…
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The Quintessential Customer Relations Guide for the Software Industry
Products and services in the software industry require a level of customer support that involves technological support as well as high quality customer service. Below are a few tips to serve as a software customer relations guide that are sure to drive customer retention and loyalty. Yonyx enables organizations to create decision tree driven interactive…
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IT Customer Service Bible | More Than Just Technical Support
One might expect the IT customer service bible to be filled with technical jargon describing advanced troubleshooting and customer support mechanisms. While that is an essential piece, there is a lot more to the IT customer service bible than just providing technical support. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting…
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The Handbook For Creating a Decision Tree Driven Customer Experience
Every business wishes they had a decision tree driven customer experience handbook to streamline customer service processes. We’ve compiled the five steps that would be included in any decision tree driven customer experience handbook and is the crux of creative customer support. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or…
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How to Create An Interactive User Handbook for Customer Support
Based on the decision tree mechanism, an interactive user handbook is a tool used by businesses to offer customer support. It is a platform that deals with procedural documentation pertaining to troubleshooting. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. An interactive user handbook is…