Category: Automate Support
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Interactive Troubleshooting With Yonyx Product Guides
Customers will always have expectations before they buy any service or product from you. The most common is the desire to have all the information about the product or service you are offering. Traditionally manual PDFs and prints would be used but were less effective. Interactive troubleshooting using product bibles gives your customers a good…
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Do you know What Your Customers Really Want?
As a company are you now complacent with your success? Resting on your laurels? Or are you still hungry to know what makes your customers tick, what they really want from you? Do you know What Your Customers Really Want? If the answer to the last question is yes, then kudos to you! You have…
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CRM and The Virtual Help Desk – How They Affect Interactive Customer Service
Customer management software is the basis of customer relationship management or CRM. CRM also has a huge role in creating an original and resourceful virtual helpdesk integrated handbook? Yonyx customer management software is utilized in advanced CRM formats while utilizing a virtual help desk to improve overall CRM. Customer management software produces a map view for…
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Automate A New Interactive Customer Service Experience
Many have heard the term automated support, but few truly appreciate what it is. Automated support is a new interactive customer service experience, made possible with an assortment of decision-tree driven guides, multimedia applications and information technology. Automated support relies heavily on servers and web hosted interfaces. The theory behind automated support is that it…
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What is Release 4.8? A Yonyx Innovation
Release 4.8 is one of the best features Yonyx offers. It is truly technology under the hood with a strong foundation. Over two-hundred plus minor and major versions of every Yonyx AGI guide are deployed across the industry. Furthermore, backups are frequented upon the smallest revision or edit. This allows for interactive service manuals to be…
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Challenging Task of Implementing a Computer Interactive Bible
What makes implementing a computer interactive bible really challenging? How important is an efficient step by step call flow when you’re running a call center business? This is critical to provide customers the walkthrough that will solve their issues or answers their concerns. A computer interactive bible, when implemented properly, will help you achieve these…
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Customer Service Recovery
Precise and expeditious is what service recovery has to be. The action you take as a company to undo a service that collapsed due to a faulty product or service or an inadvertent human error, would be defined as customer service recovery. Customer satisfaction is at the base of this action and must be well…
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How can an Interactive IT Bible Improve Productivity?
An interactive IT bible is a useful tool for every business specifically call center businesses. However, other businesses can still benefit from this technology. There is an increase in the trend for call center businesses to use this software for the reasons that follows – Efficient customer walkthrough. For instance, a customer calls to ask…
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Following Industry Ideals Troubleshooting Interactive Software
When you are a call center business owner, there is no day that you wouldn’t be thinking about your customers’ satisfaction as well as the further growth of your business. However, this can be a lot simpler if you have the help of technology called – troubleshooting interactive software. The troubleshooting interactive software has many…
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No Count of Best Practices to Boost Customer Service
“The only right way to run a company and in the most profitable way, is to saturate your company with the voice of the customer.” Richard C. Whiteley, The Forum Corporation, 1991 [img src=”https://corp.yonyx.com/wp-content/uploads/2014/06/Lascar_Highest_point_reached_4464715674-210×150.jpg” width=”” height=”” align=”right”] Customers always have and always will dictate and alter how the customer service universe functions. Whatever be your…