Category: Automate Support
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Enhancing Customer Experience with Interactive Software
Businesses have one common problem – customer support and if you want to enhance customer experience you need to implement an interactive software that will cater to your needs as well as that of your customers. There is no exception to this rule if you really want to succeed. Nonetheless, technology has allowed us to…
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Comprehensive API – A Decision-Tree Driven Guide
A typical decision-tree driven guide can be informative and nurturing. A Yonyx decision-tree driven guide with comprehensive API escalates troubleshooting to historic levels. This is because comprehensive API is featured along with revolutionary technology: decision-nature architecture. Comprehensive API transcends typical CRM and help-desk applications. Now information is presented in organic membrane, efficiently and effectively. Comprehensive…
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Decision-Tree Driven Guides At Work In The Real World
Decision-tree driven guides thrive in many different trades. For example, decision-tree driven guides excel when it comes to installations and repairs in the plumbings and electronics industries. A self-service style step-by-step flow through equipped with both DNA and API technology cultivates a new form of troubleshooting and walkthrough. Here’s how decision-tree driven guides are…
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Personalized Customer Service enhances Customer Loyalty
True you have the ideal Customer Service model as an ‘umbrella’ service to serve all your loyal and prospective customers. However, the demanding customers want more. They want the customer service to be personalized, designed to meet what they ‘perceive’ as pertinent to their business, industry and individual likes. While this is demanding, it has…
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What is HTTPS Security? A Feature In Every Yonyx Guide
HTTPS security is one of the overlooked features in every Yonyx guide that is distinguishable in both performance and function. HTTPS security has the capability to protect the computers and devices of any user that accesses a Yonyx guide from malware, viruses, spyware and bugs. What is HTTPS security? How is it different from…
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3 Best Practices to Reduce Average Handle Time Effectively
No one wishes to spend hours on a call unless it is personal and less formal. But for call agents; they have no option but answer customer calls with solutions asap. While it is their duty, they should be comfortable at it and not be quick to get rid of it. Yonyx enables organizations to…
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Customer Retention – don’t let it become a problem
You are probably scratching your head in disbelief – you did everything right, all the checks are in place, you have created great products, offered some innovated services – and yet your customer base is dwindling, you are unable to retain your customers and you are fast losing ground! There could be a plethora of…
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Root Cause Determination With Step-By-Step Call Flows
There are two commonly tackled problems that emerge in customer service: A customer complaint and a root cause. Using step-by-step call flows can help determine which problem an agent is presented with. A customer complaint can consist of a plethora of issues. A root cause is the source of the complaint, determining which is essential…
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Identifying The Source When Troubleshooting With Interactive Customer Service
As mentioned knowing the difference between a root cause and customer complaint is marquee for customers, as well . There is a distinct difference between a customer complaint and root cause. Simple rich content equates to automated customer support. Customer self-service is the basis of every troubleshoot and identifying the source is attainable with interactive customer service…
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Keep Focused – Customer Perception Will Remain Reality
We have all heard the phrase – “Perception is Reality”. This phrase aptly describes your relationship with your customer. Their perception is what counts, what drives and what matters. You could be doing everything ‘right’ in your opinion but what trumps is what the customer thinks as being right or most suitable for them. Only…