Category: CRM
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How Unified Communication Tools Help Resolve Customer Issues
Customer issues continue to become a challenge to many companies. Most customer problems are left unanswered and not taken care of. The reason why most companies have failed is due to inadequate communication infrastructure. With lack of effective unified communication tools, it is impossible for a customer care representative to solve an issue no matter how…
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Customer Service – What Is A Root Cause?
In the field of customer service there are two frequently used terms: customer complaint and root cause. A customer complaint embodies an entire general category, whilst root causes are specific. A root cause is the source of the complaint, the complaint can materialize in any which way that is a definitive sign or symptom. For…
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Identifying Root Cause with AHT and FCR
Identifying the root cause of a problem is always paramount. However, the process can be painstaking. Sometimes the road to perdition is paved with good intentions. From a customer service perspective, this means that attempting to sort things out can take longer than expected. If this occurs, the average handle time mean is certain to…
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How To Write The Best How To – A Riddle Unsolved
Writing a thorough and comprehensive how-to manual is quintessential. Not only does an effective how-to manual give customers a smooth platform to assemble or learn about a product or service, it provides an intricate framework for them to refer to in the event of future difficulties. Here are some tips on how to write the…
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How Virtual Self-Service Manuals Are Proficient
Virtual self-help service manuals are the next big thing in e-commerce. These cybernetic vaccinations have helped companies recover and eradicate virulent complaints and conflicts. Interactive self-help service manuals can help reduce queues and provide discrete directions and information to all consumer complaints and troubles that can materialize: Yonyx enables organizations to create decision tree driven interactive…
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Learn How To Make Your Call Center Script Sound Natural
Designing a call center script can be quite hectic. The writer should be keen on the words and rhythm he or she uses while designing the script. It should be so perfect for the customer to notice it is a script that the agent is using. Such a natural call center script will never get…
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Best Ways To Increase Automation In Your Call Center With A CRM
The call center is responsible for putting forward customer queries and suggestions. Typically no call centre wants to be termed as bad by any customers. For this reason, they will strive to do their level best and ensure all calls are answered. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or…
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Reduce Average Call Handle Time and Make your Customers Happy (part 2)
Call center manages look for every ways to reduce costs within the department. Telecommunication charges are gradually increasing and the only remedy is to reduce phone talk time. But it is highly impossible for a contact center to operate without phone calls. For this reason, managers seek effective ways to reduce costs through AHT. Yonyx…
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Significance Of Using Software Handbook To Improve Customer Service
Customer support is not about attending to your customer and making sure he or she leaves happy. Customer service is about addressing customer problems and providing solutions at the same time. However not very many companies work with this principle. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related…
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How Product Manuals Improve Customer Service Productivity
Customer service productivity is become a great demand each and every day. Companies are struggling to remain on top by offering customer care that is unique and memorable. And since customers are the main assets to a business, customer care has to be superb. Yonyx enables organizations to create decision tree driven interactive guides for…