Category: CRM
-
Closing the Conversation: Very Important to Customer Service
Photo by George Morina In the sales and customer service-oriented world, we hear a lot of talk about “closing conversation,”. It means “closing the sale,” the part in the transaction where we ask the customer to buy our product or service. However, it has another, lesser-known connotation: closing a conversation. This is a very important…
-
Using The Reporter’s Questions in Customer Service
Have you heard of the “reporter’s questions?” If you took a journalism course in high school or college, or any kind of writing class for that matter, you probably did. If you didn’t, or need a refresher, here they are: who, what, when, where and how? What you may not know is you can use…
-
How to Use Positive Language in Customer Service
You probably have some inkling of this concept, but language, and words, are very powerful things. The way we say a particular phrase to someone can make all the difference in how it is received. Simply changing one word can mean someone becomes angry, or someone becomes happy. In the customer service arena, how can…
-
Skills for Handling Customer Service Issues Via Email
Just fifteen years ago, most customer experience issues and troubleshooting were done either in person or over the phone, but now, thanks to the Internet, new avenues for customer service have opened up to businesses, and email is one of them. Handling customer service issues in any medium can be a challenge, but doing so…
-
Don’t Be Afraid to Say You’re Sorry
No business is perfect, and mistakes will be made. It’s how you handle those mistakes that will define you as a business. After all, there’s a good reason many customer service experts state that you can easily create a customer for life based on how you handle a customer’s complaint. In my experience, empathy has…
-
You’ve Heard of CRM —But What Is It?
When it comes to customer service and the customer experience, it seems as if there’s a veritable alphabet soup of acronyms floating around, and one that comes up often is CRM—but what exactly is it? And how can you incorporate it into your business model? This post will provide a general overview of CRM, and…
-
Customer and Company Interaction through Social CRM
The best way to communicate with customers in a digital-driven world is through social media platforms. These platforms allow businesses to have a “personal conversation” with their customers and vice versa. In recent studies, it showed that the use of social CRM has significantly improved customer experience. Yonyx enables organizations to create multi-media flowcharts that…
-
Excellent Customer Support through social CRM
Many business owners are skeptic about the use of social CRM as part of their customer support. However, whether these entrepreneurs like it or not, social CRM is now increasingly being used as customer support because of several benefits it can give. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting &…
-
Fast Response in Customer Support through social CRM
Social media is the progressively rising trend of the world. Social media like Facebook and Twitter are usually where people from all over the world gather around to keep in touch. Unfortunately, this is also where business demise could start if people talk about your brand. It is good news if all of it is…
-
How To Connect With Your Customers On Social Media
Social media is one strategy that has helped businesses grow and at the same time fail. Through effective use of social media small businesses have grown to greater heights. The difference between the successes of the companies is how they use the social media. Yonyx enables organizations to create decision tree driven interactive guides for…
