Category: CRM

  • Top Factors to Consider When Deploying CRM

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    by

    Keith Fuchs
    in

    Customer relationship management (CRM) is one of the most talked about business. Contrary to what happened in the past, today’s customer wants to engage with his or her product. But should businesses simply deploy CRM without prior planning? According to recent Microsoft report, it’s wrong to deploy it without proper planning. Here are a few…

  • Injecting a little Gung Ho! Into Your Business

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    by

    Keith Fuchs
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    The thing that keeps a business alive is the consistent flow of customers. What keeps the customers coming back though? The answer is an excellent customer experience provided by high quality customer service. Providing good customer service can only be accomplished through cooperative employees, which can be a difficult task for some owners. If you…

  • Improving Customer Service to Meet Customer Demands

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    Keith Fuchs
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    One form of providing customer service and a good customer experience is setting up phone system. This is extremely helpful when there is a vast amount of customers that outnumber how many of your employees can handle them. As such, there are two ways you can set up this system and should pick the one…

  • Social CRM is Building Relationships and Trust

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    by

    Keith Fuchs
    in

    In traditional CRM strategies, companies rely on the information they can gather from customers – which deviates from what it stands “customer relationship management.” How can relationships be built on information alone? Social CRM allows you to shift from information-focused to customer-focused strategy. Yonyx enables organizations to create multi-media flowcharts that replace the experience of…

  • How to Survive Customer Complaints

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    Keith Fuchs
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    Sure as the sun will rise in the morning, at some point in the history of your business you will receive a complaint (most likely multiple ones) about the good or service that you are providing. If you somehow avoid this then you should receive some sort of lifetime achievement award or something. Assuming you…

  • Not the CRM but the Social Media

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    Keith Fuchs
    in

    Traditional CRM involves email communications, standard mail and telephone and its remake into social CRM today does not mean the traditional system has miserably failed or that it hasn’t helped many businesses yet. The traditional customer relationship management was believed to be cost-effective and can maximize profit for some businesses. Customers who are used to…

  • What Does It Take to be Successful in Social CRM

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    by

    Keith Fuchs
    in

    Today, we’ve seen many companies delving deep into the realms of social CRM – thinking this must be the answer to our long-time business needs. However, few organizations have succeeded implementing a good social CRM strategy while others are struggling or terribly failed – why? What does it take to be successful in social CRM?…

  • How to Keep Customers Coming Back

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    Keith Fuchs
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    Many of the major businesses are putting their focus on the wrong customers. I know what you are thinking: there is a wrong customer? Yes! A vast majority of businesses tend to focus their social CRM and customer experience towards attracting new customers to their store. While this is not in itself bad thing (after…

  • Going with the Process Flow

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    Keith Fuchs
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    Before you question what a process flow is, just take a moment to remember. Think back to any and all charts, graphs, and pie charts that you have seen. Now, process flow charts are essentially doing what those things do. They explain the many facets of your business via a diagram in order to explain…

  • Participation is Key to Social CRM Success

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    by

    Keith Fuchs
    in

    Social CRM is the most recent buzz in business communities nowadays and its users are both internal and external. It can be used either as private or public and can either be on an outsourced or hosted platform. Nonetheless, the application remains the same – it creates a company’s connection to external communities. Yonyx enables…