Category: CRM
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Smart Ways to Use Social CRM Data
Social CRM is one of the biggest sources of information about your customers. In the middle of all the interactions, you company can learn a lot about its customers, and use it to its advantage. Research has shown that only companies which draw business intelligence from social CRM initiative are a success. But how can…
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Get Gung Ho! About Business Leadership
Are you scared that your business isn’t on track? Are you scared that your business isn’t motivated enough? If you said ‘yes’ to either of those questions, you should consider reading Gung Ho !by Blanchard and Bowles. If you’re a seasoned business owner, you may find that you know the contents of this book like…
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Implementing a New Customer Service Policy through a Roll Out
After a new customer service policy has been devised and is ready to implement, how do you go about implementing it throughout the whole company? You need to do a roll out. A roll out typically requires getting your employees and shareholders together and making them aware of the new policy that is to be…
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How to Be a Socially Devoted Organization
Social media use to serve customers is a trend that has completely changed customer care as a business practice. Social media use or social CRM as many call it facilitates the interconnection between organizations and their customers on social media platforms. But how can your organization win big from the social CRM frenzy? These tips…
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Your Loyal Customer Deserves Special Treatment
Photo by Karolina Grabowska It’s awfully enticing to spend the majority of your time attracting new customers. Many business owners make this mistake. It’s important to remember that you also need to maintain the support of a loyal customer. For most businesses, loyal customers generate the most revenue, up to over 50% of total revenue.…
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Experience the New Age of Social CRM
A lot of people think that social CRM is the new CRM when actually it is just an evolution. It is just the integration of social media network into the existing customer relationship management system utilized by your company. In most cases, this evolution has radically changed how we view customer support. Yonyx enables organizations…
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Why You Must Woo Social Customers: Social CRM
The rise and rise of the digital- social media driven customer base has been received with mixed feelings by the business community. Social media is doing so well that, nearly all major companies have a social media presence. Weirdly, a number of companies have ignored this waving trend, oblivious of what’s happening around them. But…
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Two Proven Tips to Improve Your Customer Service
It’s essential that you have fantastic customer service if you hope to beat out your competition. You can try to offer your products and services at good values or create captivating ads and creative customer support techniques but if you don’t treat your customers well, they will look for somewhere else to do business. You…
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How to Find and Attract New Customers to Your Business
With the ever increasing number of new businesses starting up, the question many start-ups ask themselves is where will I find customers? Whilst this is challenging in a thinned economy like what’s happening in Greece and other parts of Europe, it’s still possible for you to find and attract new customers. The first thing you…
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Things You Can Do Online to Improve Your Customer Service
Are you aware of how your customers perceive their interactions with your business? How do you let your loyal customers know how much you appreciate them? What methods do you use to solve difficult customer service issues? The interaction that your customers have with your business influences their future decisions – whether they will return…
