Category: Customer Self Service
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Best Ways To Create Interactive Telecom Customer Service User Guide
An interactive telecom customer service user guide will make your customers less anxious about figuring out how your telecom products perform. In this article, the focus will be less about interactive telecom customer service user guides, but more about what you can do with them. Yonyx enables organizations to create decision tree driven interactive guides…
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Interactive User Booklet | Improving Business Customer Support Rating
Many times, the real challenge of companies is not about selling products or services. It is in implementing a customer support system that’s going to convert one-time customers into loyal and advocates. An interactive user booklet system is a way to offer customers an alternative route for support as opposed to the traditional one. In…
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Key Benefits of Implementing a User Interactive Software
If you want to deliver high quality customer support, there is no better way to do this than to implement a user interactive software. This offers quality content in relation to the current customer situation. You can craft your content basing on expert opinion and data gathered on daily customer support issues. The content can…
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Great Way to Assist Customers with Software Installation Bible
If for instance you’re one of the application developers in the industry today, how can you assist your customers to better understand your product without prompting them to call customer support all the time? The answer lies in an effective software installation bible. This is an interactive guide basing on systematic and organized content. It…
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Interactive Manual Software | Making it Simple and Easy to Use
It is downright annoying to use an interactive manual software that’s so hard to understand and use. Customers would find this frustrating – to say the least. A manual is supposed to give you instructions to simplify and not complicate things. Therefore, it is important for your company to implement an interactive manual software that’s…
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Computer Troubleshooting Bible | Meeting the Customer Demands
Sometimes, customers expect too much and this could get out of hand if you don’t have alternative means of providing support to them. Customer demands when met has everything to do with what they expect you could do. How do you intend to interact with them so you can measure up to their demands? A…
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Decision Tree Driven Troubleshooting Manual for Faster Internet Speeds
Using a computer or connected device is only as good as the internet connection. Customers can usually improve their internet speed, but few realize how to do it. To fill this need, offer a decision tree driven troubleshooting manual that covers how to make connection speeds faster. Yonyx enables organizations to create decision tree driven…
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Interactive Computer Manual | The Turning Point of Customer Support
Customer support need not be a laborious and tedious task if you have a service solution that’s going to take care of mundane, repetitive issues. The solution could be an interactive computer manual – an increasingly popular service solution that acts as co-pilot for your live agents. Yonyx enables organizations to create decision tree driven…
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IT User Guide | Dynamic and Engaging Way of Providing Customer Service
It is all about an IT user guide that customer service can be substantially improved. Here’s the scene in the customer service world. Live representatives get exhausted trying to deal with all the repetitive questions and issues throughout the day. The IT user guide is an innovative service solution that works alongside your support staff.…
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Interactive User Handbook | Understanding ActiveSync Troubleshooting
A company’s interactive user handbook can contain information about ActiveSync troubleshooting that often becomes a haven of learning experience for customers. Here is the scenario about ActiveSync troubleshooting: What is ActiveSync? ActiveSync refers to the Windows Mobile software that lets customers synchronize a Windows PC/Exchange Server with a variety of Windows-based CE mobile and devices.…