Category: Customer Self Service
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Decision Tree Driven User Guide to Improve Quality of Service
A company’s goal will always be improving its quality of service as well as pleasing its customers. Having a decision tree driven user guide is one of the excellent ways to improve quality of your service. How? We all know that customer support takes up much of our time. We have to deal with customer…
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Easy Customer Service through Interactive Troubleshooting
If there is one way that you can improve the quality of customer service, it is through implementing interactive troubleshooting. How is this possible? It can reduce the number of customers waiting for the next available representative. The customers need not call for support because they can diagnose and fix their own simple issues. Yonyx…
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Enhance Your Knowledgebase With An Interactive Customer Service FAQ
A knowledgebase is a customer support tool that provides customers with information pertaining to troubleshooting or other customer service areas. Customers are forced to dig through information to find answer to some of their most basic questions. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.…
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Importance of Helpdesk Integrated Computer Troubleshooting
When customer support gets congested because of the number of people waiting in line, the best way to ease the number is to use helpdesk integrated computer troubleshooting. It sounds complex but it is actually just automated support. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting…
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How important is an Interactive Software for Customer Management?
Often businessmen think that to have an interactive software for customer management is to lose that personal touch. This is actually not the case when it comes to customer interactions. How important is automating and why it can’t lose a personal touch in customer interaction? Yonyx enables organizations to create decision tree driven interactive guides…
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Decision Tree Driven Customer Service Software to Reduce Waiting Time
It is almost a mortal sin to keep your customers waiting. This is the reason a decision tree driven customer service software is slowly taking the spotlight. What’s the primary benefit of having customer service software? Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a…
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Benefits of a Helpdesk Integrated Software Installation Guide
When your customers are installing software on their computers or mobile devices, issues may arise that require a troubleshooting guide. Instead of a typical FAQ for customer support, consider the benefits of providing a helpdesk integrated software installation guide. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer…
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Straightforward Decision Tree Driven Troubleshooting Guide
A good way to cut congestion on your customer support lines is to have an alternative method for customers to fix their problems or issues. Your company can use a decision tree driven troubleshooting guide. This allows customers to diagnose their problem and fix it on their own without your support tech’s help. So, what…
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Interactive Customer Service Best Practices to Bear in Mind
There are best practices on interactive customer service to bear in mind when you’re a business entrepreneur. This often starts in training your employees from the beginning. How to make sure best practices are implemented when it comes to interactive customer service through training? Train through Role Playing A role-playing approach for interactive customer service…
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Creative Customer Support Ideas to Enhance the Customer Experience
Enhancing the customer experience is easy to talk about, but much harder to actually do. Make a commitment to your company this year to pursue effective customer service avenues that have a positive impact on the customer experience. Creative customer support is the most direct way to effect the customer experience. Let’s take a look…