Category: Customer Self Service
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How Does A Customer Support Analyst Improve the Customer Experience?
A customer support analyst is a professional who provides IT solutions to businesses for the purpose of improving customer service mechanisms. A customer support analyst works closely with hardware and software to design creative customer support platforms that offer an impeccable customer experience. Working with a customer support analyst certainly enables your business to deliver…
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What Types of Images and Videos Should You Add To A Decision Tree?
As businesses discover the power of offering a decision tree to enhance customer support, next level questions arise about specific aspects of how to create a decision tree model. Adding images and videos is an important step in the process and here’s what you should include. Yonyx enables organizations to create decision tree driven interactive…
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Interactive Decision Tree | Creates More Room in Customer Support
Customer support can become congested if you don’t provide alternative ways for customers to find solutions to their current issues or problems. An interactive decision tree can create more room in customer support and lets your staff focus on looking for solutions to more complex problems. Instead of wasting time dealing with simple, mundane issues,…
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Here Is How Not To Act When Your Customer Service Fails Completely
Having a failing customer service means having angry customers as a result. To avoid adding fuel to the fire when your customer service is failing, there are some things you should never do to move from it. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.…
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Top 3 Reasons Why “The Customer Is Always Right” May Be Wrong
The “customer is always right” is a phrase most businesses find endearing, or so we are made to believe. While it’s an undeniable fact that customers play an irreplaceable role in your business, it doesn’t mean that they’re always right. They are humans after all. Yonyx enables organizations to create decision tree driven interactive guides…
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3 Creative Customer Support Ideas to Improve the Customer Experience
Improving the customer experience can be a challenge without the right creative customer support mechanisms in place. If your customer support is subpar, consider consulting with a customer support analyst. A few added technology platforms is all it takes to improve the customer experience. Yonyx enables organizations to create decision tree driven interactive guides for…
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Why Your Customers Prefer An Interactive Decision Tree for Support
While the human touch has not completely vanished, customers do prefer to handle troubleshooting issues on their own as part of the customer experience. An expert customer support analyst would agree that customers would rather work with a decision tree. Your business can make this possible through an interactive decision tree that is in line with…
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Why Your FAQ Doesn’t Cut It | Intro to Decision Tree Customer Support
You may think your FAQ does the job when a customer is troubleshooting an issue, but look at your recent helpdesk call logs. You’ll find that your FAQ only leaves your customers with unresolved issues that could be solved by creating a decision tree. Yonyx enables organizations to create decision tree driven interactive guides for…
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Dealing with Tech Savvy Customers Who are Getting Smarter
Modern customers have become tech savvy and smarter compared to customers in the previous decade. The digital era has made them who they are today – able to make research and obtain knowledge. This is the reason why an interactive decision tree is best integrated in the company’s comprehensive knowledgebase and customer support.Yonyx enables organizations…
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How to Turn Your Knowledgebase Into an Interactive Decision Tree
A knowledgebase provides all of the troubleshooting information a customer needs to resolve an issue, but it lacks the organization and flow of creative customer support. However, you can turn your existing knowledgeable into an interactive decision tree in a few steps. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or…