Category: Customer Self Service

Whenever business owners talk about their companies, the conversation is likely to head towards the difficulties business owners face with find and keeping good, loyal customers. Obviously, customers are the primary (if not only) source of revenue for a business, so you can see why it’s on everybody’s mind—especially with small business owners. Generally, people…

Common sense and years of research tells us that building on the relationships you have with existing customers is much easier and inexpensive than developing strategies to actively search for new customers. Most of the time large and small businesses have no problem with finding ways to attract new customers; however, many are terrible at…

Your process flow is basically a generalized explanation about where and how one section of your service begins and then also where it ends. This is best described with the aid of a flow chart. The most important principal “chunks” of your service are explained in interconnected boxes (designated by solid lines). These boxes are…

What do you think of when you think of a customer calling about your technical support? What sort of conversation do you think that would be like? Many times, calls like these make you think of fixing their technical issues step by step and also by the book. For example, imagine two servers that are…

It’s common knowledge that finding a new customer to sell to is much harder than getting a repeat customer to continue to do business with you; however, there are so many retailers out there that just either don’t know or don’t care about this information. Most sales counter staff won’t even start their own sale…

Whenever people speak about businesses, the conversation usually gets around to talking about what challenges business owners face with trying to market and keep their customers. One common concern has to do with the amount of money that should be invested into customer service. Most people would assume that since this has the potential to…