Category: Customer Self Service
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Simple Ways To Improve Online Customer Service Today
When doing business online, the fundamentals which make things work remain the same. More importantly, is how you handle customer support online. When all is said and done, it’s all about taking proper care of your customers, yet how you do so hinges on your ability to adapt to different options online customer service offers. Yonyx…
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Improving The Productivity of Call Center Agents
While achieving high first call resolution rates and low average handle times are optimal to achieve high CSAT scores, call center agents carry the ball and place this goal upon their shoulders. Productive call center agents will give businesses the best chance and meeting these goals. Sadly, there are many reasons why production suffers and…
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How An Automated Self Help Desk Helps
Automated self-help desks are one of the popular devices seizing control of the internet. These electronic innovations have been a wonderful addition for businesses that are marooned in a sea of complaints and conflicts. The automated self-help service desk can rid phone centers of long waits and procure an overwhelming pool of data and answers…
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The Ongoing Struggle Between FCR and CSAT
It is paramount for businesses to strive to achieve both high CSAT (customer satisfaction) scores and high FCR (First-Call Resolution). Some scratch their heads trying to devise a new way or trendy method to make this happen. Others resort to antiquated strategies. For some, businesses find themselves diverged in a yellow wood meeting a fork…
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How Virtual Self-Service Manuals Pay Dividends
Virtual self-service manuals can provide a unique and interactive way to troubleshoot any possible or persistent conflicts. Virtual self-service manuals can be a wonderful asset to your business. Help-desk style user manuals can reduce your need for a customer service team and as a result diminish overhead. Yonyx enables organizations to create decision tree driven interactive guides…
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How Multimedia Flow Carts Will Raise Customer Know How
Multimedia flow charts can help raise CSAT scores, but these elaborate yet simple devices provide an informative and interactive interface that will certainly raise customer awareness and make them better acquainted with products and services. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Make Customers Smarter About…
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Multimedia Flow Charts vs. Visual Flow Charts – Clearing The Air
You may hear the terms multimedia flow chart and visual flow chart and say to yourself “What is the difference?”. Believe it or not, the two terms are one in the same but distinctly different. This articles highlights the features of both tools, sharing further insight in to their similarities and differences: Yonyx enables organizations…
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How Multimedia Flow Charts Can Make Customers Smarter
Multimedia flowcharts can be a wonderful apparatus to use as a form of automated customer self-service. Multimedia flowcharts are pragmatic and can reach any audience. Furthermore, multimedia flow charts make customers smarter and more adept. Here’s how: Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Makes…
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The Troubleshooting Process: A Walk Through
The troubleshooting process can be a confusing concept to comprehend. There is a process to solving any problem and many times skipping a step can result in failure to resolve the conflict. Here is a brief overview of how to conduct a successful troubleshoot: Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting &…
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The FAQ Instruction Manual: A Revolutionary Form Of Customer Support
The virtual FAQ instruction manual is a revolutionary form of customer support. This can be fun and interactive for customers seeking answers to their troubleshoot. Virtual FAQ instruction manuals save customers time and frustration. Sometimes the most basic questions have the most primitive answers. Customers can log on to a remote self-help desk from any…