Category: Customer Self Service
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Where Interactive Self-Help Customer Service Thrives (Part 2)
Interactive self-help customer service can be a blessing to those with all types of computer needs and the problems that may emerge from basic ownership. This form of automated customer support can be also extremely helpful in both electronic repairs as well as plumbing. Here’s how: Yonyx enables organizations to create decision tree driven interactive…
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Where Interactive Self-Help Customer Service Thrives (Part 1)
Interactive self-help customer service thrives in many industries. However, there are certain occasions where interactive platforms such as a visual flow chart can be especially beneficial. The multimedia platform of interactive self-help customer support can be both extraordinarily informative and even fun or stimulating. When it comes to computers, IT customer service can be exponentially…
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The Good, The Bad and The Ugly: Poor Customer Service (Part 3)
Multiple forms of customer service have been highlighted in previous articles. This mini-series will now reach it’s climactic conclusion. However the resolution is not a symphonic coda, it is a composition of discord. An overview of the most chaotic form of poor customer service, that is sure to alienate any customer who cross paths with…
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The Role of Search Capabilities in a Software Best Practices FAQ
A customer is hoping to improve their understanding about a particular subject in your software best practices FAQ. Overwhelmed with information, they conduct a quick search to narrow down the customer support results. If you don’t have a search function in place, your customers will be scrambling to find information. On the other hand, offering…
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How Visual Flowcharts Enhance Customer Service Experience
Visual flowcharts can be a great tool to use as a form of customer self-service. However, flowcharts are transcendent. They provide results that translate for both customers and business, near and far. Here’s how: Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Makes Clientele…
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How To Raise Your Company’s CSAT Scores
Raising the bar is what every business strives for. It begins with superior customer service. A high CSAT score is a great measurement of the quality of customer service that any company provides. The best businesses raise this score as they strive to raise the bar. Here is two ways to raise the vaunted CSAT…
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How High CSAT Scores Can Escalate Your Business
High first call resolutions and high customer satisfaction or CSAT scores go hand in hand like peanut butter and jelly. It is no wonder that high CSAT scores give customers a positive insight and outlook in to entering a business venture with your business. CSAT scores can make or break competing organizations. It’s rudimentary, would…
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How A Virtual Self-Service Manual Can Be A Great Asset
Virtual self-help service manuals are the new trend storming the information superhighway. These electronic inventions have been a wonderful resource for companies that find themselves flooded with numerous complaints and conflicts in need of resolution. The virtual self-help service manual can reduce long waits and create a thorough and articulate database of information, to…
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Industries Where High CSAT Scores Could Be Earth-Shaking (Part 2)
There are many restaurants and eateries world-wide. All food and service industries strive to provide exceptional customer service. For elegant establishments and family-owned cuisine eateries, this is a way of survival: Providing delicious meals at an affordable price with superior accommodations. The fast food industry has emerged as an agglomeration. Titans such as McDonalds, Burger…
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CSAT Scores vs. High FCR – Which Do You Prioritize?
Numerous articles examine the importance of both CSAT (customer satisfaction) scores and high FCR (First-Call Resolution). There are various strategies that will aid businesses in achieving both. However, many times businesses and corporations find themselves at a crossroads. Sometimes, one of these has to be a priority, a primary objective. The other facet has to…