Category: Customer Support
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Training Call Center Agents To Be Productive – How To Make It Happen
There are many ways to make call center agents productive, however how do you train them to do so? As mentioned, a comprehensive API with multimedia features are a great way to break the ice. Training, is the best way. This ideology transcends the introduction of virtual flow charts or multimedia flow charts that educate…
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Call Center Agent Productivity – Average Handle Time
Call center agent productivity is a frequently focused augmentation of e-Commerce and virtual call centers. As a call center agent you will need to familiarize yourself with many acronyms such as AHT or average handle time. If a comparison or analogy may be drawn for fantasy football enthusiasts, there are key players that you need…
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Call Center Agent Productivity – Customer Satisfaction (CSAT)
Call center agent productivity is a frequently focused augmentation of e-Commerce and virtual call centers. As a call center agent you will need to be well versed on the term: CSAT or Customer Satisfaction. If a comparison or analogy may be drawn for fantasy football enthusiasts, there are key players that you need to draft…
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Call Center Agent Productivity – First Call Resolution
Call center agent productivity is a frequently focused augmentation of e-Commerce and virtual call centers. As a call center agent needs to understand the importance of first call resolution or “FCR” for short. If a comparison or analogy may be drawn for fantasy football enthusiasts, there are key players that you need to draft or…
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Call Center Agent Productivity – Customer Relationship Management
Call center agent productivity is a frequently focused augmentation of e-Commerce and virtual call centers. Customer relationship management or “CRM”, is the foundation of virtual call centers and helpdesks everywhere. In fact, in a later series, we will explore the various methods of nurturing the fragile relationship that is CRM. If a comparison or analogy…
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Things You Need To Know About Yonyx’s AGI Solutions – II
In part one, we discussed some of the incredible features that Yonyx solutions offer. Among the two mentioned were DNA or Decision Nature Architecture and the deployment architecture which uses both robust and redundant material. Did you know there is more? Yonyx has an endless array at their disposal to fill your customer support arsenal.…
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Things You Need To Know About Yonyx’s AGI Solutions – III
In part two, we highlighted the marvelous features that Yonyx solutions can offer. Among two of the aforementioned were map view capability for authors and fresh embedded multimedia content. There is still more. Yonyx has a plethora of methods to support your customer self-service platforms. Here are some more delectable prefaces for using a Yonyx AGI solution:…
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Things You Need To Know About Yonyx’s AGI Solutions
Over and over again, it is proclaimed that Yonyx’s various customer management software platform can help businesses in a variety of ways. Ranging from call center scripts to extensive customer relationship management applications, Yonyx has something for everyone. Have you really taken a look at some of the cool features, that Yonyx has to offer?…
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Things You Need To Know About Yonyx’s AGI Solutions – Finale
Finally, some more features to consider about Yonyx’s AGI platforms. Yes, they can dress up a landing page, give you a lightning fast search and even given multiple authors the opportunity to revise and produce the very best interactive customer service manual. There are many other features such as DNA, comprehensive API and map view…
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Call Center Solutions for Agent Productivity
Agent productivity can be more difficult to attain then consistency. This is due to largely in part to call center agents being extraordinarily efficient and performing optimally in every instance. While consistency calls for a repeated attempt to provide customer service and resolve complaints, productivity stakes a higher claim: superior results that foster progression. Average…