Category: Customer Support
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What An Interactive Computer User Manual Can Do For Your Customers
Too many companies in the computer industry invest significantly more money into product development as compared to customer support. To create the best possible customer experience, companies must also invest in developing an interactive computer user manual. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.…
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IT User Guide | Dynamic and Engaging Way of Providing Customer Service
It is all about an IT user guide that customer service can be substantially improved. Here’s the scene in the customer service world. Live representatives get exhausted trying to deal with all the repetitive questions and issues throughout the day. The IT user guide is an innovative service solution that works alongside your support staff.…
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Interactive User Handbook | Understanding ActiveSync Troubleshooting
A company’s interactive user handbook can contain information about ActiveSync troubleshooting that often becomes a haven of learning experience for customers. Here is the scenario about ActiveSync troubleshooting: What is ActiveSync? ActiveSync refers to the Windows Mobile software that lets customers synchronize a Windows PC/Exchange Server with a variety of Windows-based CE mobile and devices.…
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Interactive Installation Handbook Configures Cisco VPN on Windows 8
An interactive installation handbook can help configure Cisco VPN on Windows 8. A Cisco VPN is a program that allow computers to access a virtual private network. It also allows users within that VPN to access the available resources within that private network on remote locations. The interactive installation handbook can take you through a…
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Installation Manual Software to Add Printers and Devices to PC
If you provide in-house IT support, one of the common issues is adding printers and devices to a machine. The easiest way to do this without calling for professional help is through using installation manual software. The software can give you a walk-through the installation process. Simple problems or issues like this can be easily…
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Getting Rid of Modem Hardware Issues via User Troubleshooting Software
When you’re going have to deal with modem hardware issues, it can become annoying yet it is almost part of everybody’s life. Most of us have to go through these annoying troubleshooting challenges. But, before you make that customer support call and wait for the next available representative, you can try utilizing the user troubleshooting…
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How To Effectively Use Decision Trees In Customer Service (Caution)
Decision trees estimate with enviable accuracy, the kind of customer responses you can expect or give for the best experience. Yet, they cannot be used randomly for just about everything. Truth is, your business cannot survive on customer decision trees alone to achieve the desired customer satisfaction. However, it can achieve greater customer satisfaction if…
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Using Interactive User FAQ When Printers Cannot Connect to PC
Most of us rely heavily on our computers simply because it made things easier for us ever since it was introduced in the market. But, when things like printers don’t connect to your PC, how can support companies able to handle the sheer number of customers waiting on their support lines? Best Solution Using an…
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The Secrets To Getting Best Customer Support Outcomes
Satisfied customers are the dream of every business. All of them clamor to have satisfied customers but go about it differently. Yet, achieving happy customers are not really rocket science if you follow the guidelines below. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Let…
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User FAQ Software | Alternative Customer Support for All Industries
Many entrepreneurs in various industries are struggling to find ways of improving customer support. There are many ways to achieve this and one of these is the user FAQ software. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. What does it mean…