Category: Customer Support
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Interactive Customer Relations Software | Achieving Satisfaction
As an organization, there are many instances when you have to consider improving customer satisfaction by going down to its very core – your support staff. How can you ease the load from your staff’s shoulder specifically the repetitive mundane task? This is primarily the reason an interactive customer relations software is available at your…
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Interactive IT Handbook | Excellent Way to Prioritize Customer Needs
Entrepreneurs today should not ignore the most important asset of their organization, namely – customers. Customers should be given the value, care and attention they deserve. But, how can organizations do this when customer support is always clogged by repetitive issues and tasks? Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive…
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Computer Troubleshooting Bible | Meeting the Customer Demands
Sometimes, customers expect too much and this could get out of hand if you don’t have alternative means of providing support to them. Customer demands when met has everything to do with what they expect you could do. How do you intend to interact with them so you can measure up to their demands? A…
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Handbook For Delivering a Helpdesk Integrated Customer Experience
Simply outsourcing customer support to a call center doesn’t count as providing a helpdesk integrated customer experience. The difference is that a helpdesk integrated customer experience works in combination with other support mechanisms to deliver more complete customer service. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer…
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What An Interactive Computer User Manual Can Do For Your Customers
Too many companies in the computer industry invest significantly more money into product development as compared to customer support. To create the best possible customer experience, companies must also invest in developing an interactive computer user manual. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.…
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IT User Guide | Dynamic and Engaging Way of Providing Customer Service
It is all about an IT user guide that customer service can be substantially improved. Here’s the scene in the customer service world. Live representatives get exhausted trying to deal with all the repetitive questions and issues throughout the day. The IT user guide is an innovative service solution that works alongside your support staff.…
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Interactive User Handbook | Understanding ActiveSync Troubleshooting
A company’s interactive user handbook can contain information about ActiveSync troubleshooting that often becomes a haven of learning experience for customers. Here is the scenario about ActiveSync troubleshooting: What is ActiveSync? ActiveSync refers to the Windows Mobile software that lets customers synchronize a Windows PC/Exchange Server with a variety of Windows-based CE mobile and devices.…
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Interactive Installation Handbook Configures Cisco VPN on Windows 8
An interactive installation handbook can help configure Cisco VPN on Windows 8. A Cisco VPN is a program that allow computers to access a virtual private network. It also allows users within that VPN to access the available resources within that private network on remote locations. The interactive installation handbook can take you through a…
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Installation Manual Software to Add Printers and Devices to PC
If you provide in-house IT support, one of the common issues is adding printers and devices to a machine. The easiest way to do this without calling for professional help is through using installation manual software. The software can give you a walk-through the installation process. Simple problems or issues like this can be easily…
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Getting Rid of Modem Hardware Issues via User Troubleshooting Software
When you’re going have to deal with modem hardware issues, it can become annoying yet it is almost part of everybody’s life. Most of us have to go through these annoying troubleshooting challenges. But, before you make that customer support call and wait for the next available representative, you can try utilizing the user troubleshooting…