Category: Knowledgebase
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Interactive Decision Tree | Walks Customers through Troubleshooting
The interactive decision tree walks customers through troubleshooting without the help of live customer representative. It gives customers a series of items or questions related to the current situation they are in. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. How does it work in…
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Interactive Decision Tree | The Latest Trend in Customer Support
Have you ever wondered whether you can offer customer support on-screen? With the interactive decision tree, you can. However, this should not be used as a replacement for customer support. Rather, it should only be used as an alternative – for customers to access the comprehensive knowledgebase in troubleshooting their own issues or problems without…
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Interactive Decision Tree | What Makes it Beneficial to Companies?
There isn’t much to say about the efficiency of technology in bringing beneficial things to a company. Apart from making your staff efficient and productive, it also continues to advance thus introducing even more powerful tools including the interactive decision tree. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to…
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Interactive Decision Tree | Guaranteed Access 24/7 to Customer Support
Almost, if not all, companies try to find ways that can increase customer satisfaction. One of the ways would include providing them a comprehensive knowledgebase, which acts as customer support for 24/7. What better way to do this than to incorporate an interactive decision tree? Yonyx enables organizations to create multi-media flowcharts that provide customers…
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Interactive Decision Tree | A Great Way to Enhance Customer Experience
Customers always want convenience in life – who doesn’t? After all, we want things to be easier. Technology has made things possible and as customers we want our experience to be as smooth as possible. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live…
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Common Social CRM Mistakes Made By Businesses All Too Often
Social CRM is a creative customer support platform that can steer your company’s brand image and market share on a favorable path. Fostering customer engagement on social media is beneficial to both your company and customers. However, many companies commit mistakes and fail to reap the complete benefits of social CRM. Let us take a…
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Interactive Decision Tree | Empowering Customers with Information
Customers want information – and because of this they research the internet to find what they are looking for. What better way to provide them with knowledge through an interactive decision tree? This empowers your customers because they will now be able to know certain things that otherwise they would have to squeeze out from…
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How Benefits Outweigh Costs of Using Social CRM for Customer Support
Social CRM is an efficient tool that facilitates businesses to deliver a quality customer experience through integrated and creative customer support platforms. Business can now integrate personal information pertaining to its customers from sources such as blogs, Facebook and Twitter. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related…
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Interactive Decision Tree | Alternative Way of Customer Support
How can you remain productive when your customer support is always congested? If you want to remain productive, you should provide your customers an alternative way to gain access to information. This way, they can diagnose and try to fix their own problems before submitting a support ticket or call you. Yonyx enables organizations to…
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What Types of Images and Videos Should You Add To A Decision Tree?
As businesses discover the power of offering a decision tree to enhance customer support, next level questions arise about specific aspects of how to create a decision tree model. Adding images and videos is an important step in the process and here’s what you should include. Yonyx enables organizations to create decision tree driven interactive…