Category: Knowledgebase
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What are the Best Practices in Social CRM that You Can Follow?
There is nothing more valuable than using social CRM and getting exactly what you expect. But, you should know how powerful social media really is. Once you understand the basics, you are now ready to use social media to its full potential. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service…
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How Using a WYSIWYG Editor Adds Clarity to Your Decision Tree
Even if you are not an expert at computer programming, you can add vibrant multimedia assets to your decision tree to make the troubleshooting process clearer for your customers. A picture is worth a thousand words and that’s exactly what you can add when you use a WYSIWYG editor as you create your decision tree.…
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Why An Interactive Decision Tree Is Better Than a Traditional F.A.Q.
The interactive decision tree is a vital tool in the arena of automated support systems. Companies are striving to offer a better customer experience by implementing creative customer support systems. The interactive decision tree takes care of everything by providing a self-service platform to the customers to access 24/7. Related Article: How decision tree driven…
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How To Better the Customer Experience Through Automated Support
Businesses are embracing the latest technology to enhance the customer experience and gain an edge on the competition. Automated support is a creative customer support system that delivers a better customer experience by guaranteeing flexibility and 24/7 access to the support knowledgebase. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or…
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Positive Customer Experience Generate High Profit and Loyalty
All companies regardless of industry try to generate high profit and loyalty from their customers. What most of them don’t realize is the fact that achieving a positive customer experience will lead you to become successful. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. Where…
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How Does Improving Customer Support Via Social CRM Increase Profits?
Social CRM seems to be the new buzzword for business and marketing in 2014 and with good reason. When you take advantage of the creative customer support possible through social media networks, you won’t just have more satisfied customers, you’ll increase your profits as well. Yonyx enables organizations to create decision tree driven interactive guides…
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Attributes To Look For In A Customer Support Analyst For Social CRM
Hiring a customer support analyst is a smart way to enhance the customer experience, especially when it comes to social CRM. Though you may have valuable insights to share, it’s best to leave such things as a decision tree that accurately reflects the customer experience to the experts. Yonyx enables organizations to create decision tree…
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Best Practices When Creating A Decision Tree For Customer Support
A decision tree is a workflow chart that enables your company to provide automated customer support. By following the natural actions of a customer who is troubleshooting a problem, you can provide enough support that doesn’t require a phone call to your company. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting…
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Learn How To Make Your Customers Smile (Again)
Customer service agents strive to always make their customers happy, every time. On several occasions customers might approach a shop feeling frustrated or unhappy. This is the time agents need to be very patient in handling them. While it might be difficult to turn a customer’s day around, you can help make it brighter. Yonyx…
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Traditional to Modern Marketing for Positive Customer Experience
A successful business entirely depends on how you identify your customers, their needs and expectations and the time that they want it. Everything will depend on your customer’s personal experiences. So, if you have in-depth knowledge of this context, you can market your product more efficiently. Yonyx enables organizations to create multi-media flowcharts that provide…