Category: Knowledgebase
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Make Your Agents Productive With Available Interactive Knowledge Base
Do you know that the knowledge base in your business can make your customer agents more productive? Research has shown that making your knowledge base available to your customer service agents before serving the same to customers on your website makes their work easier for the simple reason that some customers really don’t like to…
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How to Write a Killer Knowledge Base Article (KB articles)
The main purpose of a knowledge base article is to enlighten a consumer about a product. Therefore eliminating the need for him to contact customer care for help. It is for this reason that when you write these articles that they serve the purpose. Here are tips to help you write killer knowledge base articles.…
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CRM and The Virtual Help Desk – How They Affect Interactive Customer Service
Customer management software is the basis of customer relationship management or CRM. CRM also has a huge role in creating an original and resourceful virtual helpdesk integrated handbook? Yonyx customer management software is utilized in advanced CRM formats while utilizing a virtual help desk to improve overall CRM. Customer management software produces a map view for…
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Tips To Help Increase Agent Productivity
Agent productivity can be more difficult to attain then consistency. This is due to largely in part to call center agents being extraordinarily efficient and performing optimally in every instance. While consistency calls for a repeated attempt to provide customer service and resolve complaints, productivity stakes a higher claim: superior results that foster progression. Average…
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Automate A New Interactive Customer Service Experience
Many have heard the term automated support, but few truly appreciate what it is. Automated support is a new interactive customer service experience, made possible with an assortment of decision-tree driven guides, multimedia applications and information technology. Automated support relies heavily on servers and web hosted interfaces. The theory behind automated support is that it…
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Good Topics and Consistent Updates Crucial for Rich a Knowledge Base
Online support centers are full of challenges but that is not supposed to mean that they fail in their core responsibility. Creating knowledge base content is challenging especially when it come to producing quality content that stands the test of time. Here are tips to guide you when you want to create content for your…
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Comprehensive API – A Decision-Tree Driven Guide
A typical decision-tree driven guide can be informative and nurturing. A Yonyx decision-tree driven guide with comprehensive API escalates troubleshooting to historic levels. This is because comprehensive API is featured along with revolutionary technology: decision-nature architecture. Comprehensive API transcends typical CRM and help-desk applications. Now information is presented in organic membrane, efficiently and effectively. Comprehensive…
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Decision-Tree Driven Guides At Work In The Real World
Decision-tree driven guides thrive in many different trades. For example, decision-tree driven guides excel when it comes to installations and repairs in the plumbings and electronics industries. A self-service style step-by-step flow through equipped with both DNA and API technology cultivates a new form of troubleshooting and walkthrough. Here’s how decision-tree driven guides are…
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Root Cause Determination With Step-By-Step Call Flows
There are two commonly tackled problems that emerge in customer service: A customer complaint and a root cause. Using step-by-step call flows can help determine which problem an agent is presented with. A customer complaint can consist of a plethora of issues. A root cause is the source of the complaint, determining which is essential…
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Identifying The Source When Troubleshooting With Interactive Customer Service
As mentioned knowing the difference between a root cause and customer complaint is marquee for customers, as well . There is a distinct difference between a customer complaint and root cause. Simple rich content equates to automated customer support. Customer self-service is the basis of every troubleshoot and identifying the source is attainable with interactive customer service…