Category: Knowledgebase
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Create Interactive Troubleshooting Guides That Are Robust
Create an interactive troubleshooting guide that is robust. Don’t present the content in a stale manner and don’t present the information in an opaque obscurity. Create interactive troubleshooting guides that are unique and efficient. Yonyx AGI manuals have many features that help make this possible. However there are measures that authors can take to create interactive…
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Multi Authoring Capability – True Interactive Customer Service
Yonyx AGI Interactive guides feature multi authoring capability and an advanced administrative interface, redefining interactive customer service experience. With these interfaces, a new form of an interactive troubleshooting guide and interactive customer service emerges. Multi-authoring capability has many benefits that are often unaccounted for. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to…
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Knowledge Base – The Foundation of CRM
Knowledge base is the propelling guide behind Help Desk Computer Integrated Handbooks, decision-tree driven manuals and interactive customer service manuals. Knowledge base also serves as the building blocks of virtual cell-center scripts and automated customer support. Knowing the tools of the trade and the services provided, is the basis of knowledge base. The know-how and…
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Interactive IT User Manual – A Cornucopia Of Features
An Interactive IT user manual has a cornucopia of features at it’s disposal. Ranging from decision-nature architecture to multiple back-ups, to release 4.8 and CDN enabled images, there are so many distinct features of interactive IT user manuals that can enhance interactive software customer service. Here’s how: Yonyx enables organizations to create decision tree driven interactive guides for…
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Keep Up with Market Demands through Customer Service FAQ Software
When you’re running a call center business, keeping up with the market demands can be extremely challenging and downright hard. Nonetheless, it makes you more efficient and updated with the current advancements in technology such as the introduction of a customer service FAQ software. The customer service FAQ software allows you to do more things…
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Potential Benefits in Implementing Interactive Installation Guide
There is a reason why an interactive installation guide is made available for call center businesses. This software has actually taken the spotlight as opposed to relying on traditional business scripts you may have implemented in the past. Here we will discuss all potential benefits that you can get if you implement an interactive installation…
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Mastering the Art of Utilizing an Interactive User Bible in Business
An interactive user bible is extremely useful for any business particularly the call center business. However, only a few call center businesses have mastered the art of implementing it successfully to harness its true power in increasing a business growth. So, if you want to master the art of using an interactive user bible for…
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How Do You Take Full Advantage of Interactive Installation Manual
When can you truly say that a business has already achieved success? You can’t. Success is something that you cannot say for certain. It is a constant goal – never ending as long as the business is still in the market. However, an interactive installation manual can help you constantly attain this goal. The question…
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Things that you can do while Using an Interactive User FAQ
If your company is using an interactive user FAQ, there are many things that you can do to ensure that it can reinforce the success and further growth of your business. Here we shall list down all the things that you can take advantage of – Call center agent consistency. Despite the reality that you…
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Customer Service Troubleshooting Software | Getting Creative Scripts
One of the most frustrating workplaces today is a call center since your work is not only routine and ordinary but extremely repetitive – to say the least. While you are on constant pressure of updating content every day, it is often challenging to maintain consistency throughout. This is the primary reason why a customer…
