Category: Troubleshooting
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Interactive IT Guide | Making the Most of Available Resources
Many companies know the value of having an interactive IT guide in offering excellent quality service. Yet, only a few of them makes the most of their available resources and in their implementation. In this post, we shall discuss the different key points in implementing a successful interactive IT guide so you can have the…
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Interactive Customer Management Manual | Aim to Satisfy Customers
If you are a customer instead of the entrepreneur, how many times have you researched about the product or service you plan to buy or avail to know more about it? We bet – it’s many times. What better way to provide the information your customers need than to implement a self-service and interactive customer…
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Interactive Customer Relations Software | Achieving Satisfaction
As an organization, there are many instances when you have to consider improving customer satisfaction by going down to its very core – your support staff. How can you ease the load from your staff’s shoulder specifically the repetitive mundane task? This is primarily the reason an interactive customer relations software is available at your…
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Interactive IT Handbook | Excellent Way to Prioritize Customer Needs
Entrepreneurs today should not ignore the most important asset of their organization, namely – customers. Customers should be given the value, care and attention they deserve. But, how can organizations do this when customer support is always clogged by repetitive issues and tasks? Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive…
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Computer Troubleshooting Bible | Meeting the Customer Demands
Sometimes, customers expect too much and this could get out of hand if you don’t have alternative means of providing support to them. Customer demands when met has everything to do with what they expect you could do. How do you intend to interact with them so you can measure up to their demands? A…
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Decision Tree Driven Troubleshooting Manual for Faster Internet Speeds
Using a computer or connected device is only as good as the internet connection. Customers can usually improve their internet speed, but few realize how to do it. To fill this need, offer a decision tree driven troubleshooting manual that covers how to make connection speeds faster. Yonyx enables organizations to create decision tree driven…
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Interactive Computer Manual | The Turning Point of Customer Support
Customer support need not be a laborious and tedious task if you have a service solution that’s going to take care of mundane, repetitive issues. The solution could be an interactive computer manual – an increasingly popular service solution that acts as co-pilot for your live agents. Yonyx enables organizations to create decision tree driven…
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Computer Installation Guides Significantly Improve Customer Loyalty
If you want to stay ahead of the game, a software company will benefit much from a computer installation guide – which is an alternative means of providing customer support. This significantly increases customer loyalty in folds. The computer installation guide is just one of the options allowing your customers to do their own troubleshooting.…
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Installation Manual Software to Add Printers and Devices to PC
If you provide in-house IT support, one of the common issues is adding printers and devices to a machine. The easiest way to do this without calling for professional help is through using installation manual software. The software can give you a walk-through the installation process. Simple problems or issues like this can be easily…
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User Troubleshooting Manual to Deal with Failure to Logon Windows
Failure to login Windows profile is one of the simplest, most common and repetitive problems your customers may be having. Instead of getting high numbers of calls from these customers, why don’t you setup a support alternative – user troubleshooting manual? Often, corrupt user profiles are frustrating but relatively common for Windows. Your customer support…