Category: Troubleshooting
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Identifying The Root Cause Is Paramount
In the realm of customer service there are two frequently used terms: customer complaint and root cause. A customer complaint can consist of a myriad of problems. A root cause is the source of the complaint, the perpetrator of future incidents and the foundation of causality. For example: If a customer complains that their car does not…
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Call Center Agents – Customer Complaints
Call center agents will field hundreds to thousands of customer complaints each day. With this being considered, it is important to know the distinct differences between customer complaints and a root cause. Simple rich content equates to customer engagement. Engaging customers can result in deciphering the various customer complaints fielded and the root causes of…
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An Interactive Troubleshooting Guide
There are many species of interactive troubleshooting guides that can help customers identify root causes. Here is an interactive troubleshooting guide outlining the basics of inquiry, discovery and resolution: Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Inquiry, what is the complaint or problem? – Begin the…
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Nurturing CRM – The Aggressive Approach
There are a variety of ways to attack and maintain the aspect of CRM. For some, a virtual call center is an aggressive approach. Hiring a customer support squad with a team of agents, is certainly less economical than other approaches, but if scaled correctly it can pay dividends. Yonyx enables organizations to create multi-media flowcharts that provide…
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Nurturing CRM – Comprehensive API and DNA
Undoubtedly there are some remarkable breakthroughs in troubleshooting technology. None are more profound than Yonyx’s Decision Nature Architecture and the comprehensive API. This goes beyond advancing the reach and capability of traditional CRM and knowledge base. Now the data corresponds with the queries, flawlessly and effortlessly. This adds a new dimension to automated support and…
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Things You Need To Know About Yonyx’s AGI Solutions – III
In part two, we highlighted the marvelous features that Yonyx solutions can offer. Among two of the aforementioned were map view capability for authors and fresh embedded multimedia content. There is still more. Yonyx has a plethora of methods to support your customer self-service platforms. Here are some more delectable prefaces for using a Yonyx AGI solution:…
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Things You Need To Know About Yonyx’s AGI Solutions
Over and over again, it is proclaimed that Yonyx’s various customer management software platform can help businesses in a variety of ways. Ranging from call center scripts to extensive customer relationship management applications, Yonyx has something for everyone. Have you really taken a look at some of the cool features, that Yonyx has to offer?…
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How Multi-Authoring Capability Enriches Customer Service
Comprehensive API and AGI guides feature multi-authoring capability and advanced administrative interface, enriching customer service as we know it. With these features, comes a new form of an interactive troubleshooting guide and IT customer service. Multi-authoring capability features a lot of upside, here is how any business or franchise can benefit from this innovative form…
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First Call Resolution and CSAT Explained
Both first-call resolution and customer satisfaction are two parameters that gain the attention of businesses everywhere. First-call resolution is measured in what is called a FCR Rate. Conversely, customer satisfaction is rated in a score called a CSAT score. Both are crucial elements for organizations to strive to excel in. Incorporating interactive customer service or…
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Interactive Customer Service: CO Detector Placement
While interactive customer service manuals can be exceptionally beneficial to the repair and installation of carbon monoxide detectors, it is important to know some basic information about their function and where they perform optimally. Assuredly, a helpdesk integrated computer handbook can be an excellent escort to your devices. However, you must know how to get…