Category: Automate Support

  Do you like user guides? Almost everyone detests a used guide. Perhaps you cannot even remember the last time you bothered to read a user guide. The reason why user guides are not favorable to read is because of how they are written. Most of them tend to be so rigid and most likely…

  In a fast moving telecom industry characterized by stiff competition, consumers are bombarded with an overwhelming number of choices for their limited needs. Whether these customers are considering buying different or new devices or software, telecom brands are faced with an uncomfortable ball in their court. The core challenge being, the able to engage…

  The average telecom business has millions of customers around the world.  As a result, achieving 100% customer satisfaction is close to impossible. Research shows that only few telecom businesses have been able to satisfy their customers- and continue to do so. Many others are probably still struggling or attaining an average customer satisfaction. Yet,…

Customer experience management is a tool that every business should adapt. It entails taking care of a customer when he steps right into your company, product selection, and purchase process up to when he finally leaves. It’s simply the experience a customer encounters when he visits a company for the purpose of purchasing a product…